Andrew Romero
Customer Service Specialist
Pleasanton,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Catering Delivery Driver
Rudys Bbq
San Antonio, TX
08.2025 - 12.2025
- Delivered catering orders efficiently, ensuring timely service and customer satisfaction.
- Maintained accurate inventory records of food and supplies during deliveries.
- Adhered to safety and sanitation protocols while handling food products.
- Communicated effectively with clients regarding order details and delivery schedules.
Hospitality Associate
Gig Pro(temp Gigs)
San Antonio, TX
01.2024 - 08.2025
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Assisted in daily operations, maintaining cleanliness and organization throughout the facility.
- Collaborated with team members to streamline service delivery and enhance guest experiences.
- Executed opening and closing procedures, ensuring compliance with safety standards and operational guidelines.
Construction Worker
Self Employed Remodeler
Pleasanton, TX
02.2023 - 08.2025
- Managed residential remodeling projects from concept to completion, ensuring high-quality workmanship.
- Operated various construction tools and equipment safely and efficiently for diverse tasks.
- Collaborated with clients to assess needs and provide tailored renovation solutions.
- Supervised subcontractors, ensuring compliance with project specifications and timelines.
City Mail Carrier
U.S.P.S. Plant Operations
San Antonio, Texas
03.2023 - 2025
- Delivered mail to designated routes in a timely manner.
- Sorted incoming and outgoing mail for efficient distribution.
- Operated postal vehicles while adhering to safety protocols.
Hospitality Worker
Denver hospitality staffing
Denver, Colorado
04.2017 - 03.2023
- Delivered excellent customer service in fast-paced hospitality environments.
- Assisted in setting up and maintaining event spaces for various functions.
- Collaborated with team members to ensure smooth daily operations.
Cook
Denny's Restaurant
Aurora, Colorado
01.2014 - 03.2017
- Prepared and cooked menu items according to established recipes.
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Assisted in inventory management by tracking ingredient usage and stock levels.
- Collaborated with team members to ensure timely meal preparation and delivery.
- Followed food safety guidelines to uphold health standards in food handling.
Education
Associate of Arts - Culinary Arts
Charles A. Jones
Sacramento, CA09-2010
High School Diploma -
Nevada Union High School
Grass Valley, CA06-1996
Certifications - Computer Technology And Information
Aci Learning
Denver, CO01-2023
Skills
- Mail delivery
- Route navigation
- Safety compliance
- Mail sorting
- Vehicle operation
- Customer service
- Time management
- Problem solving
- Attention to detail
- Delivery scheduling
- Order verification
- Heavy lifting
- Problem-solving
- Multitasking
- Problem-solving abilities
Affiliations
- hobbies include: motorcycling, ghost hunting
Certification
- tabor and food safety certifications (current and up to date)
Timeline
Catering Delivery Driver
Rudys Bbq
08.2025 - 12.2025
Hospitality Associate
Gig Pro(temp Gigs)
01.2024 - 08.2025
City Mail Carrier
U.S.P.S. Plant Operations
03.2023 - 2025
Construction Worker
Self Employed Remodeler
02.2023 - 08.2025
Hospitality Worker
Denver hospitality staffing
04.2017 - 03.2023
Cook
Denny's Restaurant
01.2014 - 03.2017
High School Diploma -
Nevada Union High School
Associate of Arts - Culinary Arts
Charles A. Jones
Certifications - Computer Technology And Information
Aci Learning