ANDREW ROSE
Fredericksburg,VA
Summary
Passionate about customer satisfaction, with a proven record of increasing store revenue by 20% over two years. Looking for a role in a company that values innovative merchandising strategies and superior customer service. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
TEAM LEADER
GENESIS
11.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with team through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity and accuracy.
DEPARTMENT SUPERVISOR
HOME DEPOT
03.2021 - 11.2023
- Responsible for maintaining store appearance, in stock, and customer service levels in a team environment
- Managed a team performing various tasks ranging from offloading trucks to constructing new aisles and fixtures for the sales floor
- Taught and trained new employees on various tasks and workplace responsibilities and refined skills already present within those employees
FREIGHT TEAM ASSOCIATE
HOME DEPOT
02.2018 - 03.2021
- Performed freight un-load to proactively set up for merchandising and replenishment
- Ability to lift over 60lbs and perform duties safely and effectively
- Processed hazmat materials, repairs, returns, and cataloging paperwork
- Certified Lift Truck Driver: Order Picker, Reach Truck, Eletric Pallet Jack and Forklift.
DEPARTMENT MANAGER
WALMART
08.2017 - 02.2018
- Receiving and unloading of freight shipments from Company Distribution Center
- Monitored hourly production throughputs ensuring quality of state expectations were met or exceeded
- Coached, coordinated and supervised the safety, quality and production of over 15 employees
SALES CONSULTANT / CELLULAR AND HOME
VERIZON PREMIUM WIRELESS RETAILER
01.2016 - 02.2018
- Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of winback customers.
Education
CERTIFICATION IN WELDING: INTRODUCTORY TO STICK WELDING I -
GERMANA COMMUNITY COLLEGE
11.2018
DIPLOMA -
RIVERBEND HIGH SCHOOL
06.2010
Skills
- Stick Welding
- Project Management
- Customer Service
- Business Acumen
- Conflict Resolution
- Product Knowledge
- Teamwork and Collaboration
- Problem-Solving
- Team motivation
- Attention to Detail
Timeline
TEAM LEADER
GENESIS
11.2023 - Current
DEPARTMENT SUPERVISOR
HOME DEPOT
03.2021 - 11.2023
FREIGHT TEAM ASSOCIATE
HOME DEPOT
02.2018 - 03.2021
DEPARTMENT MANAGER
WALMART
08.2017 - 02.2018
SALES CONSULTANT / CELLULAR AND HOME
VERIZON PREMIUM WIRELESS RETAILER
01.2016 - 02.2018
CERTIFICATION IN WELDING: INTRODUCTORY TO STICK WELDING I -
GERMANA COMMUNITY COLLEGE
DIPLOMA -
RIVERBEND HIGH SCHOOL