I am very passionate about growing a team and a market My passion comes from helping others and gaining real world experiences to help others grow for their future
Andrew Ross
Chandler,AZ
Summary
Dynamic retail leader with proven success at Five Below, enhancing customer satisfaction through strategic visual merchandising and effective staff training. Skilled in inventory management and problem-solving, I foster strong team collaboration and drive sales growth while minimizing shrinkage. Committed to operational efficiency and developing talent for sustained business success.
I brought the stores annual sales up from 2.8M to 3.5M from 2023 to 2024, on track for 4M to end 2025. My team and I dropped Shrink from 1.8% to 1.1%. My management team was all internally promoted. I helped open 3 new stores in 2024, in which one I was in charge of hiring and performing all the new store opening merchandising. My team and I supported all the stores around our district whenever needed. Each one of my team members were cross trained on all aspects of their position.
Overview
9
9
years of professional experience
Work History
Store Manager
Five Below
06.2023 - 07.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Retail Store Manager
Tuesday Morning Inc.
07.2016 - 05.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Red Mountain High School
Mesa, AZSkills
- Strategize Business Plans
- Effective Working Relationships
- Guest Relations
- Sales Promotion
- Operational Efficiency
- Business Leadership
- Problem-Solving Strengths
- Management Training
- Inventory Tracking and Management
- Customer Service
- Shrinkage Control
- Payroll Administration and Timekeeping
- Staff Relations
- Hiring and Onboarding
- Improve Performance
- Profit and Loss Control
- Visual Merchandising
- Scheduling Knowledge
- Manage Operations
- Retail Objectives
- Incident Reporting
- Special Promotions Planning
- Safety Awareness
- Constructive Feedback
- Accurate Money Handling
- Strategic Partnership
- Strong Multitasking Skills
- Sales Analysis
- Staff Management
Interests
Timeline
Store Manager
Five Below
06.2023 - 07.2025
Retail Store Manager
Tuesday Morning Inc.
07.2016 - 05.2023
High School Diploma -
Red Mountain High School
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