Andrew Rousan
Saint Charles,MO
Summary
Results-driven and accomplished professional with a proven track record in sales and leadership roles. Recognized for exceeding sales targets by an average of 20% and fostering team productivity, resulting in a 30% increase in overall team performance. Adept at building and maintaining strong client relationships, implementing effective sales strategies, and delivering exceptional customer service. Proficient in leveraging Salesforce and other CRM tools to manage and maintain a robust sales pipeline.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Market Leader
Redline Sales & Marketing LLC
08.2023 - Current
- Conduct comprehensive onboarding and training for new sales professionals, resulting in a 40% reduction in onboarding time
- Orchestrate and oversee individual and team goals, resulting in a 25% increase in overall team performance
- Implement highly effective territory management strategies and ensure thorough coverage, leading to a 15% increase in market penetration.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Trained and mentored sales personnel to apply best practices and techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Business Solutions Advisor
ADT
08.2023 - Current
- Expand customer base by 25% through effective prospecting and relationship management strategies
- Devise and execute strategic plans to consistently surpass monthly sales targets by 15%
- Utilize Salesforce CRM to maintain and track a dynamic sales pipeline with 95% accuracy.
- Recommended specific security products to customers based on unique technical requirements of each.
- Performed detailed research of customer business structures to accurately tailor security solution to unique needs of each.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Sales Executive Fiber
AT&T
01.2022 - 08.2023
- Acquired over 100 new business fiber internet customers through targeted and efficient sales channels, surpassing monthly sales quotas by 30%
- Cultivated and maintained strong client relationships, resulting in a 20% increase in customer retention and referrals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Director of Wireless Sales
Cobalt Communications, Inc.
11.2019 - 01.2022
- Spearheaded and supervised Spectrum Mobile Wireless initiative, leading to a 35% increase in customer acquisition
- Coached call center agents on wireless sales strategies and best practices, resulting in a 25% increase in overall team performance
- Analyzed daily and monthly reports, identifying key areas for improvement, resulting in a 20% increase in sales performance optimization.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Business Account Manager
CC3 Solutions - AT&T
07.2018 - 11.2019
- Acquired 25 new AT&T Dedicated Internet (ADI) clients by effectively managing the lead generation process
- Boosted sales by 30% through successful upselling of Enhanced Cybersecurity Services and SD-WAN to multi-site businesses
- Spearheaded the sale of multiple Office@Hand services, meeting the specific cloud-based needs of diverse businesses
- Leveraged CRM to maintain a high level of client satisfaction and achieve 100% completion rate for all orders.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
District Manager
Custom Communications I - AT&T
10.2015 - 07.2018
- Supervised 8 locations to enforce high-quality standards of operation.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Store Manager
Custom Communications I - AT&T
11.2013 - 10.2015
- Maintained 100% compliance with AT&T's Plan-O-Gram standards through efficient store operations and training
- Implemented a comprehensive coaching program, resulting in a 15% increase in overall sales performance
- Established and maintained effective communication channels to inspire and motivate the team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Radio Shack
11.2012 - 11.2013
- Exceeded Weekly and Monthly Sales Goals by 20% through effective team coordination and sales strategies
- Maintained strong customer relationships resulting in a 95% customer satisfaction rate
- Ensured timely and accurate management of product shipments, enhancing overall store inventory management.
Education
High School Diploma -
Valley Park Senior High
Valley Park, MO05.2008
Skills
- Business development and planning
- Territory Management
- Goals and performance
- Staff Management
Certification
Missouri Real Estate License
Timeline
Market Leader
Redline Sales & Marketing LLC
08.2023 - Current
Business Solutions Advisor
ADT
08.2023 - Current
Sales Executive Fiber
AT&T
01.2022 - 08.2023
Director of Wireless Sales
Cobalt Communications, Inc.
11.2019 - 01.2022
Business Account Manager
CC3 Solutions - AT&T
07.2018 - 11.2019
District Manager
Custom Communications I - AT&T
10.2015 - 07.2018
Store Manager
Custom Communications I - AT&T
11.2013 - 10.2015
Assistant Manager
Radio Shack
11.2012 - 11.2013
High School Diploma -
Valley Park Senior High
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