Andrew Rousseau
Prospect,CT
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
8
8
years of professional experience
Work History
Bartender
The Riverview
Weatogue, CT
04.2023 - Current
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Blended house ingredients to create tailored and standard drink selections.
Server
Max a Mia
Avon, CT
02.2020 - 12.2022
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Guided guests through complex menu prepared by Max Restaurant Group
- Processed up to $5,000 in food/drink sales during open/close shifts
- Accurately took payments for my guests and helped other employees in free time
- Followed COVID guidelines to maintain safety for guests
Server
Arethusa Al Tavolo
Bantam, CT
03.2018 - 11.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Maintained 4.9/5 Service and overall rating on OpenTable
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Server
121 Restaurant
Oxford, CT
10.2016 - 10.2017
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Set dining tables according to type of event and service standards
- Worked wide varieties of different private parties on and off premises
Education
Bachelor of Science - Biology
Western Connection State University
Danbury, CT2013
Skills
- Effective Communication Skills
- Experienced in High-Pressure Situations
- TIPS Certified
- Effective Client Engagement
- Experienced In Upselling Techniques
- Menu memorization
Accomplishments
- Mentored and trained new servers as a Designated Trainer
- 4.9/5 Service rating on OpenTable at Arethusa al tavolo
- Lowest amount of complimentary meals/drinks due to ring errors and/or not properly tour-guiding the menu as taught by the Cheesecake Factory
Timeline
Bartender
The Riverview
04.2023 - Current
Server
Max a Mia
02.2020 - 12.2022
Server
Arethusa Al Tavolo
03.2018 - 11.2019
Server
121 Restaurant
10.2016 - 10.2017
Bachelor of Science - Biology
Western Connection State University