Andrew Ruffin
DriveTime
Hamilton,OH
1
Certification
26
years of professional experience
Results-driven operations and branch management leader with over 10 years in automotive rental and retail. Skilled in driving sales, improving operational efficiency, and enhancing customer experiences to meet key performance indicators. Proven experience in employee development and problem-solving fosters a culture of accountability, enabling teams to excel in competitive markets.
Work History
Assistant Manager
3 Years 5 Months- Oversaw daily branch activities to enhance customer satisfaction and maintain high operational efficiency.
- Partner with the General Manager to achieve sales, productivity, and customer satisfaction goals.
- Worked alongside General Manager to achieve sales productivity goals and maintain high levels of customer satisfaction.
- Coach, mentor, and develop employees to improve performance and prepare future leaders.
- Cultivated a positive, accountable, and customer-focused team culture.
Branch Manager II
8 Years- Oversaw daily branch operations, enhancing sales, customer service, and fleet utilization.
- Led cross-functional teams to achieve operational and financial goals.
- Improved fleet availability and operational efficiency through effective planning.
- Evaluated business performance and executed process improvements to enhance operational outcomes.
- Recruited, trained, and developed employees, ensuring adherence to high service standards.
Transportation Management Coordinator
7 Years- Managed logistics coordination to facilitate prompt deployment of personnel and equipment for operational efficiency.
- Supervised transportation personnel, enhancing mission readiness through effective training and resource allocation.
- Ensured regulatory compliance and accuracy of shipping documentation to facilitate smooth operations.
- Developed strong leadership, planning, and problem-solving skills in high-pressure environments.
Education
Bachelor of Science - Social Work
Skills
Operations Management
Sales Growth
Customer Experience
P&L Awareness
KPI analysis
Process Improvement
Logistics Coordination
Team Leadership
Employee Coaching
Conflict Resolution
Logistics Coordination
Customer service
Money handling
Certification
- NASM 2025
- Currently enrolled in the Show Up Fitness Program.
Timeline
Assistant Manager
DriveTime
03.2023 - CurrentRead More
Branch Manager II
Hertz
01.2014 - 01.2022Read More
Transportation Management Coordinator
U.S. Army
01.2001 - 01.2008Read More
Miami University
Bachelor of Science from Social Work
Read More