Andrew Runyon
Downey,CA
Summary
A seasoned leader at Vons Companies, I excel in store operations and team management, significantly enhancing store performance through strategic merchandising and superior customer service. My approach combines rigorous employee training with effective inventory management, driving sales and fostering a collaborative work environment. Achievements include boosting employee retention and implementing loss prevention strategies that markedly increased profitability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Vons Companies
10.2024 - Current
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Responded to customer complaints and comments.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reported problems with employees, products or service to store manager.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Checked employee break times and schedule adherence.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw cash handling activities ensuring accuracy and security during transactions
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Retail Sales Manager/Center Store Manager
Vons Companies
12.2023 - 10.2024
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Service Operations Manager
Vons Companies
10.2021 - 12.2023
- Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
- Improved service operations efficiency by implementing standardized processes and procedures.
- Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Interacted well with customers to build connections and nurture relationships.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Service Deli Manager
Vons Companies
05.2010 - 10.2021
- Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
- Prioritized food safety standards by consistently enforcing proper handling techniques throughout every aspect of the operation.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed creative marketing strategies to promote deli specials and increase sales revenue.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Developed unique events and special promotions to drive sales.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Streamlined ordering processes to optimize product selection, quality, and cost-effectiveness.
Education
No Degree - Retail Management
Cerritos College
Norwalk, CA06.2026
High School Diploma -
Royal High School
Simi Valley, CA06.2009
Skills
- Store operations
- Employee motivation
- Recruitment and hiring
- Shrink management
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Operations management
- Retail merchandise quality standards
- Payroll management
- Inventory management
Accomplishments
- Achieved quad green Ecolab audits 2 years in a row through effectively ensuring strict adherence to food safety and health standards.
- Consistently achieved successful inventory results in both a monthly and yearly basis
- Supervised 100+ staff members at one time.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certified Food Safety Manager
Timeline
Assistant Store Director
Vons Companies
10.2024 - Current
Retail Sales Manager/Center Store Manager
Vons Companies
12.2023 - 10.2024
Service Operations Manager
Vons Companies
10.2021 - 12.2023
Service Deli Manager
Vons Companies
05.2010 - 10.2021
Certified Food Safety Manager
No Degree - Retail Management
Cerritos College
High School Diploma -
Royal High School
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