Andrew Rusher
Bessemer City
Summary
Dutiful Dispatch Supervisor proudly offering many years' experience coordinating logistics activity and monitoring road performance. Polished professional known for analyzing situations and finding the appropriate solutions to problems. Offering exemplary team player, leadership, and critical thinking talents.
Overview
18
18
years of professional experience
Work History
Dispatch Supervisor
Specialty Delivery & Logistics
Fort Mill
10.2012 - Current
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Developed initiatives for improving customer satisfaction ratings related to dispatch services.
- Investigated customer inquiries regarding delivery status or delays.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Supervised the training of new hires in dispatching protocols and processes.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Provided feedback on individual performance reviews for each dispatcher under their supervision .
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Monitored changes in delivery schedule and communicated changes to customers.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Scheduled loads according to priority and available equipment.
- Mentored junior team members and managed employee relationships.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Answered customer requests with information about product availability, shipping information and status updates.
Owner Operator
Expediters, Inc
Gastonia
03.2007 - 05.2012
- Demonstrated ability to handle emergency situations calmly and effectively.
- Managed time efficiently when making multiple stops along designated routes.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Education
High School Diploma -
South Point High School
Belmont, NC06-1984
Skills
- Route planning
- Vehicle tracking
- Data analysis
- Customer service
- Performance evaluation
- Staff scheduling
- Export documentation
- Import documentation
- Forklift operation
- Problem solving
- Shipping and receiving
- Warehouse operations
References
References available upon request.
Timeline
Dispatch Supervisor
Specialty Delivery & Logistics
10.2012 - Current
Owner Operator
Expediters, Inc
03.2007 - 05.2012
High School Diploma -
South Point High School
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