Andrew Russo
Colorado Springs,CO
Summary
Dynamic leader with a proven track record at Gracie Barra Association, enhancing operational efficiency and client satisfaction through expert business management and relationship building. Skilled in health and safety, and adept at fostering team oversight and adaptability. Achieved significant membership growth and streamlined facility maintenance, demonstrating a commitment to excellence and client service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated team member who is professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Brazilian Jiu Jitsu Gym Owner
Gracie Barra Association
02.2019 - Current
- Ensured compliance with all relevant regulations related to health club operations, safety standards, and employment practices.
- Recruited hired, trained, and motivated a team of professional fitness instructors to deliver exceptional service to clients.
- Increased gym revenue through effective marketing strategies and community outreach initiatives.
- Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
- Improved gym membership retention by developing and implementing personalized fitness programs for clients.
- Streamlined administrative tasks such as billing processes and record keeping to improve efficiency within the business operations.
- Collaborated with local businesses for cross-promotional opportunities, strengthening community ties and increasing brand visibility.
- Created a customer-centric culture among staff members that prioritizes excellent service delivery at all times.
- Evaluated member feedback on gym facilities and services to make continuous improvements in response to their needs.
- Elevating member experience through proactive communication channels and addressing concerns promptly while implementing feedback-driven improvements.
- Enhanced overall client satisfaction by consistently maintaining a clean, safe, and welcoming gym environment.
- Achieved growth in membership numbers by offering special promotions, referral incentives, and targeted advertising campaigns.
- Implemented diverse group fitness classes to cater to various skill levels and interests among clients.
- Managed budget allocations effectively while optimizing resource utilization for maximum value addition across all aspects of operation.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Corrections Sergeant
Colorado Department Of Corrections
06.2009 - 03.2014
- Facilitated open communication channels among team members to create a cohesive unit working towards common goals.
- Increased operational efficiency by effectively managing daily shift schedules, work assignments, and resource allocation.
- Promoted inmate accountability through regular inspections of living quarters and personal belongings.
- Collaborated with multidisciplinary teams to assess and address individual inmate needs for successful reintegration into society.
- Streamlined incident reporting processes, resulting in faster response times to critical situations.
- Ensured proper documentation of incidents, maintaining accurate records for further analysis or legal proceedings.
- Participated in ongoing professional development to stay current with best practices and emerging trends in corrections.
- Prevented potential security breaches by routinely inspecting perimeter fencing, gates, doors, windows, walls, ceilings, roofs, locks, alarms systems, lighting fixtures in the facility.
- Conducted investigations into alleged staff misconduct ensuring fair treatment while upholding high ethical standards.
- Improved staff performance through consistent training, evaluations, and constructive feedback.
- Expedited resolution of inmate grievances by serving as an impartial mediator during conflicts between offenders or between offenders and staff.
- Ensured safety within the correctional facility by conducting thorough security checks and monitoring surveillance systems.
- Maintained a secure environment for inmates and staff by closely adhering to established protocols and procedures.
- Reduced instances of inmate conflict by developing and enforcing strict disciplinary policies.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supervised 4 employees and performance of tasks and managed 152 offenders.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Education
Bachelor in History - History
University Colorado, Colorado Sprigns
Colorado Springs, CO06.2025
Associate of Arts - General Studies
Pikes Peak Community College
Colorado Springs, CO04.2016
Skills
Health and safety
Employee Scheduling
Business Management
Facility Maintenance
Small business operations
Verbal and written communication
Relationship Building
Customer Relations
Operations Management
Client Service
Team Oversight
Adaptability
Timeline
Brazilian Jiu Jitsu Gym Owner
Gracie Barra Association
02.2019 - Current
Corrections Sergeant
Colorado Department Of Corrections
06.2009 - 03.2014
Bachelor in History - History
University Colorado, Colorado Sprigns
Associate of Arts - General Studies
Pikes Peak Community College
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