Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naveen Ilyas

Anaheim

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience

Work History

Clothing Stylist

Nordstorm
05.2006 - Current
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Cultivated lasting relationships with clients through one-on-one interactions in store environment.
  • Handled payment transactions to maintain accuracy and payment processes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Handled incoming information requests for several busy executives.
  • Supervised household staff, contractors and vendors.

Retail Sales Associate

Macey's
01.2000 - 01.2006
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Social Worker

Beni Suef Outreach
09.1993 - 11.1998
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.

Education

Bachelor of Arts - Sociology

Alexandria University
Alexandria, Egypt
11.1990

Skills

  • Customer Complaint Resolution
  • Leadership
  • Problem Solving
  • Time Management
  • Analytical and Critical thinking
  • Communication
  • Positive Attitude
  • Energetic
  • Team Player
  • Quick Learner
  • Computer Skills
  • Microsoft Word
  • Outlook
  • Gmail

Languages

Arabic
Native or Bilingual

Timeline

Clothing Stylist

Nordstorm
05.2006 - Current

Retail Sales Associate

Macey's
01.2000 - 01.2006

Social Worker

Beni Suef Outreach
09.1993 - 11.1998

Bachelor of Arts - Sociology

Alexandria University

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Naveen Ilyas