Andrew Sanchez

• Assisted in staff education and development by sharing clinical expertise in relevant areas such as wound care, respiratory therapy, or disease management.
• Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
• Reduced hospital readmission rates by closely monitoring patients'' progress and ensuring appropriate follow-up care upon discharge.
• Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
• Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
• Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
• Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
• Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
• Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing recommendations.
• Responded to and investigated complaints and concerns of patients.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Resolved customer complaints using established follow-up procedures.
• Organized patient records and database to facilitate information storage and retrieval.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Delivered support to medical staff in completion of patient paperwork.
• Provided excellent customer service to patients and medical staff.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Trained new staff on filing, phone etiquette and other office duties.
• Facilitated communication between patients and various departments and staff.
• Followed document protocols to safeguard confidentiality of patient records.

Established trusted relationships with Private Practice Physician's Offices, Hospitals, Psychiatrists, Neurologists, Rheumatologists that engendered positive patient outcomes while cementing relationships with existing stakeholders. This helped Cano Health advance its objectives for becoming the national leader in primary care by improving health, wellness, and quality of life of the communities we serve, while reducing health care costs..

• Reduce hospital admissions by coordinating outpatient care (Target 10% readmission rate).
• Creating and updating care plans for all patients actively enrolled in Care
• Management/Disease management program.
• Implementing cost-saving actions and improving Generic Dispensing rates (Target 91%
• GDR).
• Assist with periodic audits to monitor quality indicators and ensure performance metrics
• are being met.
• Coordinate discharge and post-discharge requirements; orient and train family members;
• provide resources.
• Educated and evaluated clinical and support staff regarding care quality management
• regulations and standards of care.
• Collaborated with providers to develop quality metrics and a process for reporting
• outcomes.
• Worked with the medical director to evaluate cases and improve care.
• Assessed and managed risk by analyzing key performance indicators, evaluating patient
• care, and making procedural changes to improve efficiency.
• Recorded vitals, behaviors, and medications in client medical records.
• Provided staff with coaching, mentoring, and consultation to help them grow.
• Remained alert to client problems or health issues and responded competently.
• Used eCW and MDFlow to keep track of the services provided and the apparent health of
• patients.
• Met with the medical director to discuss the patient's condition and medical treatment,
• assisting in the optimization of treatments and improving outcomes.
• Interpreted regulations to identify patient care requirement criteria that needed to be
• monitored and established compliance systems.
• Assisted clients in maintaining optimal health by overseeing medication administration and all doctor's appointments.
• Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
• Used my personal and professional networks to find, acquire, and manage new clients.
• Kept a close eye on the client's vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor informed.
• Entrusted with handling confidential and sensitive situations in a professional capacity.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed strong communication and organizational skills through working on group projects.

• Shannon Rice Pharm. D RPh, April 2021 Administer BioNTech, Pfizer vaccine 2nd dose COVID-19 vaccine.
• Blake Mueller Pharm. D RPh, December 2020 H-E-B
• Pam Miller Pharm. D RPh, September 2020 Nacogdoches Medical Center
• Linda Vu Pharm. D RPh, Summer 2019 Memorial Hermann
• Warren Burton RPh Spring 2019 UT Health East Texas
• Kebba Camara Pharm. D RPh Fall 2018 CVS
• Jonathon Cho Pharm. D RPh Spring 2017 Longview Regional
• Erin Jones Pharm. D RPh Fall 2017 Brookshire Brothers
• John Droblyn Pharm. D RPh Fall 2016 Eagle Pharmacy
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Closely monitored department performance metrics.
• Used pharmacy software to enter prescription and insurance information.
• Assisted pharmacist in final review of filled prescriptions.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Educated Type 2 diabetes patients on medication therapy, proper nutrition and fitness.
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
• Managed drug inventory, purchasing and receiving.
• Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
• Supervised and coached team of pharmacy technicians and trainees.
• Educated patients on proper medication use.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Performed technical processes required to dispense medications to patients.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Completed accurate cycle counts, inventory management and will-calls for customers.

• Counseled patients on new medications and OTC products.
• Used pharmacy software to enter prescription and insurance information.
• Provided friendly customer service at drop-off and pick-up counters.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Established and enforced clear pharmacy policies to protect drug inventories from damage or theft.
• Assisted patients with self-administered medications through education and teaching.
• Recorded patients' pulses, blood pressures, and respirations (TPRs) to assess and document important health information.
• Answered customer questions about refills, insurance EOBs, and filing status prescriptions.
• Looked at patient histories to see if they were taking their medications correctly and to look for issues like doctor shopping or overuse.
• Maintained close contact with patients and ensured that medical information was kept confidential.
• Talked with patients about their medical histories to give them the best medical advice possible.
• Provided training on device use and storage to improve support for various patient groups.
• Oversaw compounding and preparing intravenous products.
• Interacted with healthcare professionals to ensure that prescriptions were processed correctly and on time.
• Vaccinated patients to protect them from diseases such as influenza, pneumonia, and others.
• Informed patients about potential drug interactions, side effects, and the best ways to take their medications.
• Advised patients on new medications and over-the-counter medications.
• Located and measured medications based on prescription information, adjusting as pharmacists and providers instructed.

• Answered general marketing department inquiries by email, phone, and mail.
• Boosted brand awareness with target customer demographics with social, print, and email campaigns.
• Tracked and reported on marketing campaign responses.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• Managed workflow between staff, coordinating documents and creative material distribution.
• Developed and executed marketing plans for trade shows and other events to increase brand awareness.
• Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
• Managed in-office and field sales call activity to educate and influence customers while building product sales.
• Educated physicians and pharmacists on drug use, benefits, dosage and risks.