Andrew Sanchez
Houston,Texas
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Excels at identifying client needs and concerns to improve overall service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Services Representative
MD Anderson Cancer Hospital
10.2022 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Facilitated Outside Hospital Transfers by completing a thorough intake while utilizing medical terminology in the Transfer Center Data base
Patient Care Technician
The University of Texas MD Anderson Cancer Center
07.2016 - 10.2022
- Acts as member of an multidisciplinary team that identifies and addresses patient care needs
- Maintain a safe, secure, and healthy work environment by following standards and procedures complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements
- Assists in completion of activities of daily living, mobilization, admit/discharge and obtaining vital signs
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Comforting patients and their families by offering support and encouragement; demonstrating caring and cultural sensitivity
- Update job knowledge by participating in educational opportunities
- Enhance health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Ensures patient environment is maintained in a clean, safe and orderly manner.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Patient Care Transporter
MD Anderson Cancer Hospital
03.2015 - 07.2016
- Transport specimens, expired patients, medical records, and films safely and efficiently throughout the institution
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Confirm IV lines are secured and if patient is needing oxygen that its on correct liter
- Transport equipment and supplies by picking-up requisitioned orders and delivering them to the assigned treatment and patient care areas
- Collected and transported specimens to prepare for lab testing.
Education
Some College (No Degree) -
Houston Community College
Houston, TXundefined
Houston Academy for International Studies Early College High School
Skills
- HIPAA Compliance
- Calm and Professional Under Pressure
- Customer Experience
- Comfort with Technology and Databases
- Issue and Complaint Resolution
- Clinical Data Entry
- Patient Admitting
- Clerical Support
- Critical Thinking
Timeline
Patient Services Representative
MD Anderson Cancer Hospital
10.2022 - Current
Patient Care Technician
The University of Texas MD Anderson Cancer Center
07.2016 - 10.2022
Patient Care Transporter
MD Anderson Cancer Hospital
03.2015 - 07.2016
Some College (No Degree) -
Houston Community College
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Houston Academy for International Studies Early College High School