Andrew Sanchez
Rio Hondo,Texas
Summary
Cultivated a resourceful and adaptable work environment by embracing new challenges and stepping up to the plate where help is needed. Led by example, resulting in a promotion to mentor role. Assist new hires become successful in their role as an insurance advisor. A talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions that best fit the customers needs.
Overview
8
8
years of professional experience
Work History
Insurance Advisor
The Zebra Insurance
07.2024 - Current
- Achieved high customer satisfaction by guiding clients to the most cost-effective insurance options tailored to their needs. Enhanced customer knowledge of insurance principles, resulting in improved service experiences. Resolved inquiries about insurance quotes, fostering trust and clarity.
- Currently a Mentor assisting new hires to excel in their roles through targeted hands on training and resource provision. Learning about each new hire brings opportunities to set specific goals to become proficient insurance advisors.
- Achieved improved customer interaction by managing dual chat sessions effectively. In addition, is always willing to assist in any area aid is needed such as the SMS outbound calling program as well as the double chat test run.
- Achieved successful customer interactions by overcoming obstacles in quoting. Cultivated a composed atmosphere even during demanding circumstances.
Customer service
Verizon
08.2022 - 10.2022
- Led customer support initiatives by addressing account-related issues through effective communication. Fostered customer satisfaction by resolving inquiries promptly and efficiently. Utilized strong verbal skills to engage with customers and clarify their needs. Balanced multiple responsibilities while delivering solutions to complex problems. Cultivated a positive environment that consistently resulted in successful resolutions. Committed to exceeding expectations and tackling challenging tasks head-on.
- Facilitated effective communication to deescalate calls from upset customers, ensuring satisfaction by conclusion of each interaction.
Customer Service
TaskUs
01.2022 - 07.2022
- Assisted customers with applications for business Coinbase accounts. Reviewed accounts and conducted background checks to verify eligibility. Communicated professionally with customers regarding missing or inaccurate information.
- Facilitated real-time digital communication through live chat platforms.
Soldier 19k
U.S. Army
11.2017 - 04.2021
- Supported mission success through calm and composed decision-making, fostering teamwork and communication.
- Oversaw daily task assignments and performance management for platoon members.
- Managed concurrent responsibilities to ensure seamless workflow and timely project completion.
Education
High School Diploma -
Harlingen High School
Harlingen, TXSkills
- Communication Expert
- Teamwork Expert
- Problem solving Expert
- Critical thinking
- Risk assessment and coverage recommendations
- Goal oriented mindset
- Explaining complex policies in simple terms
- Negotiation and closing techniques
Timeline
Insurance Advisor
The Zebra Insurance
07.2024 - Current
Customer service
Verizon
08.2022 - 10.2022
Customer Service
TaskUs
01.2022 - 07.2022
Soldier 19k
U.S. Army
11.2017 - 04.2021
High School Diploma -
Harlingen High School