Andrew Sandoval
Jurupa Valley,CA
Summary
Career Objective Hard-working professional with 10+ years of experience and a proven knowledge of customer service, customer satisfaction, and customer needs assessment. Aiming to leverage my skills successfully.
Overview
14
14
years of professional experience
Work History
Handyman
Self Employed
Inland Empire, CA
02.2020 - Current
- Developed work schedules for overall projects and individual stages.
- Assessed project plans, spoke with clients and visited job site to better understand project scope and client desires.
- Tracked project costs and other financial metrics to maximize profitability.
- Reviewed invoices, approving payments on acceptable work.
- Performed demolition work, painting, plastering, tiling, carpentry, renovating, basic electrical and plumbing on existing structures.
- Ordered, purchased and delivered building materials for site projects.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Established 90% customer retention rate
REMEDIATION TECH
Crownco Inc
Rancho Cucamonga, CA
07.2018 - 01.2020
- Collect and analyze data to determine building condition and remediation needs
- Perform remediation work, removed contaminated wastes or hazardous material from construction project, logging numerical measurements and visual observations, preparing samples, and performing photo documentation
- Evaluate and select equipment to clean up and dry contaminated sites
- Performed build back of remediated project site
FIELD SERVICE TECHNICIAN
Enterprise Restoration Services
12.2017 - 07.2018
- Specialized in a variety of services such as mold remediation, air duct cleaning 24 hour water damage control, dryer vent cleaning, painting, drywall, and general construction both for residential and commercial services
- Use tools ranging from common hand and power tools, such as hammers, saws, drills, and wrenches to precision
- Drive truck equipped with remediation and air duct cleaning equipment
- Troubleshoot office printers and software.
WIRELESS CONSULTANT
Verizon Go Wireless
05.2017 - 12.2017
- Required in-depth knowledge of electronic technology, accessories, pricing plans, promotions and service features for Verizon Wireless Systems including Dish Network and ADT home security
- Assist in all aspects of offering and selling retail wireless product and services
- Effectively operate retail activation systems, internet, wireless devices, collect payments
- Handle wireless service inquiries from customers, diagnoses and troubleshoot customer service and wireless device issues
- Ensured that appropriate changes were made to resolve customers' problems.
SALES REPRESENTATIVE
Ross Nissan
02.2016 - 05.2017
- Maintained 80% customer renewal rate
- Kept detailed account records and contact logs by following up with customers
- Negotiated prices in terms of lease and vehicle buy outs
- Quoted prices and utilized a consultative selling approach on all customers
- Gave on-site sales presentation of all vehicles for potential clients
- Developed strategies to grow my customer base to increase my monthly sales.
LABORER
Accurate Aluminum
09.2015 - 03.2016
- Perform wide ranges of tasks that included unloading trucks, installing railings, cleaning and preparing work area and equipment, keeping inventory and removing hazardous materials for work site
- Perform support duties to assist installers
- Supply or hold tools and materials.
AUDIO VIDEO MERCHANDISER
Fry's Electronics
11.2013 - 12.2015
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise and mark prices on shelves and items
- Clean display cases, shelves, and aisles
- Receive payment by cash, check, credit cards, vouchers, or automatic debits, Issue receipts, refunds, credits, or change due to customers
- Pack customer purchases in bags
- Kept track of money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Compute and record totals of transactions
- Take inventory or examine merchandise to identify items to be reordered or replenished.
USHER
Los Angeles Music Center
06.2010 - 07.2012
- Greet patrons attending entertainment events
- Guide patrons to exits, restrooms, concession stands and telephones or provide other instructions or assistance in case of emergency
- Assist patrons in finding seats and settle seating disputes or help solve other customer concerns.
Education
Some College (No Degree) - General Studies
MT. SAN ANTONIO COLLEGE
High School Diploma -
LEE V. POLLARD
05.2010
Skills
- Calculations and Measurements
- Price Proposals
- Effective Written and Verbal Communication
- Analytical and Critical Thinking
- Project Planning
- Schedule Management
- Project Scope Assessment
- Project Coordination
- On-Time Project Delivery
- Detail Oriented
Timeline
Handyman
Self Employed
02.2020 - Current
REMEDIATION TECH
Crownco Inc
07.2018 - 01.2020
FIELD SERVICE TECHNICIAN
Enterprise Restoration Services
12.2017 - 07.2018
WIRELESS CONSULTANT
Verizon Go Wireless
05.2017 - 12.2017
SALES REPRESENTATIVE
Ross Nissan
02.2016 - 05.2017
LABORER
Accurate Aluminum
09.2015 - 03.2016
AUDIO VIDEO MERCHANDISER
Fry's Electronics
11.2013 - 12.2015
USHER
Los Angeles Music Center
06.2010 - 07.2012
Some College (No Degree) - General Studies
MT. SAN ANTONIO COLLEGE
High School Diploma -
LEE V. POLLARD