Andrew Sandoval
Jurupa Valley,CA
Summary
Career Objective Hard-working professional with 10+ years of experience and a proven knowledge of customer service, customer satisfaction, and customer needs assessment. Aiming to leverage my skills successfully.
Overview
14
14
years of professional experience
Work History
Handyman
Self Employed
2020.02 - Current
- Developed work schedules for overall projects and individual stages.
- Assessed project plans, spoke with clients and visited job site to better understand project scope and client desires.
- Tracked project costs and other financial metrics to maximize profitability.
- Reviewed invoices, approving payments on acceptable work.
- Performed demolition work, painting, plastering, tiling, carpentry, renovating, basic electrical and plumbing on existing structures.
- Ordered, purchased and delivered building materials for site projects.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Established 90% customer retention rate
REMEDIATION TECH
Crownco Inc
2018.07 - 2020.01
- Collect and analyze data to determine building condition and remediation needs
- Perform remediation work, removed contaminated wastes or hazardous material from construction project, logging numerical measurements and visual observations, preparing samples, and performing photo documentation
- Evaluate and select equipment to clean up and dry contaminated sites
- Performed build back of remediated project site
FIELD SERVICE TECHNICIAN
Enterprise Restoration Services
2017.12 - 2018.07
- Specialized in a variety of services such as mold remediation, air duct cleaning 24 hour water damage control, dryer vent cleaning, painting, drywall, and general construction both for residential and commercial services
- Use tools ranging from common hand and power tools, such as hammers, saws, drills, and wrenches to precision
- Drive truck equipped with remediation and air duct cleaning equipment
- Troubleshoot office printers and software.
WIRELESS CONSULTANT
Verizon Go Wireless
2017.05 - 2017.12
- Required in-depth knowledge of electronic technology, accessories, pricing plans, promotions and service features for Verizon Wireless Systems including Dish Network and ADT home security
- Assist in all aspects of offering and selling retail wireless product and services
- Effectively operate retail activation systems, internet, wireless devices, collect payments
- Handle wireless service inquiries from customers, diagnoses and troubleshoot customer service and wireless device issues
- Ensured that appropriate changes were made to resolve customers' problems.
SALES REPRESENTATIVE
Ross Nissan
2016.02 - 2017.05
- Maintained 80% customer renewal rate
- Kept detailed account records and contact logs by following up with customers
- Negotiated prices in terms of lease and vehicle buy outs
- Quoted prices and utilized a consultative selling approach on all customers
- Gave on-site sales presentation of all vehicles for potential clients
- Developed strategies to grow my customer base to increase my monthly sales.
LABORER
Accurate Aluminum
2015.09 - 2016.03
- Perform wide ranges of tasks that included unloading trucks, installing railings, cleaning and preparing work area and equipment, keeping inventory and removing hazardous materials for work site
- Perform support duties to assist installers
- Supply or hold tools and materials.
AUDIO VIDEO MERCHANDISER
Fry's Electronics
2013.11 - 2015.12
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise and mark prices on shelves and items
- Clean display cases, shelves, and aisles
- Receive payment by cash, check, credit cards, vouchers, or automatic debits, Issue receipts, refunds, credits, or change due to customers
- Pack customer purchases in bags
- Kept track of money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Compute and record totals of transactions
- Take inventory or examine merchandise to identify items to be reordered or replenished.
USHER
Los Angeles Music Center
2010.06 - 2012.07
- Greet patrons attending entertainment events
- Guide patrons to exits, restrooms, concession stands and telephones or provide other instructions or assistance in case of emergency
- Assist patrons in finding seats and settle seating disputes or help solve other customer concerns.
Education
Some College (No Degree) - General Studies
MT. SAN ANTONIO COLLEGE
High School Diploma -
LEE V. POLLARD
05.2010
Skills
- Calculations and Measurements
- Price Proposals
- Effective Written and Verbal Communication
- Analytical and Critical Thinking
- Project Planning
- Schedule Management
- Project Scope Assessment
- Project Coordination
- On-Time Project Delivery
- Detail Oriented
Timeline
Handyman
Self Employed
2020.02 - Current
REMEDIATION TECH
Crownco Inc
2018.07 - 2020.01
FIELD SERVICE TECHNICIAN
Enterprise Restoration Services
2017.12 - 2018.07
WIRELESS CONSULTANT
Verizon Go Wireless
2017.05 - 2017.12
SALES REPRESENTATIVE
Ross Nissan
2016.02 - 2017.05
LABORER
Accurate Aluminum
2015.09 - 2016.03
AUDIO VIDEO MERCHANDISER
Fry's Electronics
2013.11 - 2015.12
USHER
Los Angeles Music Center
2010.06 - 2012.07
Some College (No Degree) - General Studies
MT. SAN ANTONIO COLLEGE
High School Diploma -
LEE V. POLLARD