Andrew Santiestban
San Antonio,TX
Summary
Skilled professional knowledgeable about monitoring and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Park Services Supervisor
Six Flags Fiesta Texas
San Antonio, TX
06.2024 - Current
- Supervise daily operations of park services staff, ensuring quality customer service and safety protocols are met.
- Oversee the implementation of safety measures designed to protect guests from potential hazards.
- Provide guidance to staff members regarding customer service issues or complaints.
- Delegate work to staff, setting priorities and goals.
- Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs and standards.
- Train employees on best practices and protocols while managing teams to maintain optimal productivity.
- Review reports on employee attendance, productivity, and effectiveness to evaluate performance.
- Review employees' work to check adherence to quality standards and proper procedures.
Park Services Associate
SeaWorld Parks & Resorts
San Antonio, TX
06.2023 - 06.2024
- Conducted safety inspections of facilities to ensure compliance with regulations.
- Ensured that all necessary supplies were available for park activities.
- Tracked inventory levels of equipment used in the park.
- Monitored visitor behavior to ensure safety rules were followed.
- Assisted with facility maintenance tasks, including mowing, weeding, and cleaning restrooms.
- Provided excellent customer service to visitors and answered questions related to park services.
Shift Leader
SUBWAY®Restaurants
San Antonio, TX
03.2021 - 06.2023
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Adhered to all health code regulations while preparing food items for customers.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored inventory levels and ordered supplies as needed.
- Monitored employee performance and provided feedback for improvement.
- Analyzed sales data to identify trends and areas for improvement.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Coached team members to increase productivity and reduce workplace accidents.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Collaborated with management to set performance goals and evaluate progress.
- Utilized POS systems efficiently for order processing and inventory management.
Education
High School Diploma -
Stephen F Austin High School
Sugar Land, TX06-1997
Skills
- Performance Management
- Employee Supervision
- Inventory Management
- Customer Service Management
- Staff Development and Training
- Problem-Solving
- Report Writing
- Self Motivation
- Multitasking and Organization
- Professionalism
- Decision-Making
- Teamwork and Collaboration
- Problem-solving aptitude
- Time Management
- Team Collaboration
- Adaptability and Flexibility
- Effective Communication
- Goal Setting
- Policy Implementation
- Problem-solving abilities
- Team Leadership
- Coaching and Mentoring
- Relationship Building
- Excellent Communication
Certification
- Learn2Serve Texas Food Safety Manager Certificate
Languages
Spanish
Professional
Accomplishments
- Subway - Shift Leader of the month. 7x times through out my subway career.
References
References available upon request.
Timeline
Park Services Supervisor
Six Flags Fiesta Texas
06.2024 - Current
Park Services Associate
SeaWorld Parks & Resorts
06.2023 - 06.2024
Shift Leader
SUBWAY®Restaurants
03.2021 - 06.2023
High School Diploma -
Stephen F Austin High School