Andrew Sapp
Evington,VA
Summary
Hardworking Field Service Technician bringing 25+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Field Service Technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Field Service Technician
Southeast Handling Systems
01.2024 - Current
- Collaborated with sales teams to identify upselling opportunities based on client needs and system requirements.
- Streamlined processes for troubleshooting and repair, resulting in faster response times.
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
- Increased team efficiency through clear communication and regular training of junior technicians.
- Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
- Conducted regular audits on tools and equipment usage, optimizing resource allocation.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
- Enhanced overall system performance by conducting thorough diagnostic tests and implementing necessary upgrades.
- Developed strong relationships with clients by providing exceptional customer service and support.
Field Service Technician
C & B Equipment
08.2017 - 01.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Wrote and revised maintenance procedures.
- Checked, repaired and repacked survival equipment to meet specifications.
Lead Field Service Technician
EaHeart Industrial Services
09.2012 - 08.2017
- Collaborated with sales teams to identify upselling opportunities based on client needs and system requirements.
- Streamlined processes for troubleshooting and repair, resulting in faster response times.
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
- Increased team efficiency through clear communication and regular training of junior technicians.
- Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
- Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
- Conducted regular audits on tools and equipment usage, optimizing resource allocation.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
- Enhanced overall system performance by conducting thorough diagnostic tests and implementing necessary upgrades.
- Developed strong relationships with clients by providing exceptional customer service and support.
- Consistently exceeded performance targets set by management regarding quality assurance metrics.
- Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future reference.
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Implemented preventive maintenance programs that resulted in reduced equipment downtime.
- Troubleshot complex technical issues effectively using comprehensive analytical skills.
- Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
- Managed inventory of spare parts and equipment, reducing delays due to lack of resources.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Discussed and recommended service options with customers and explained costs involved.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Developed and implemented customized service plans to meet customer needs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Wrote and revised maintenance procedures.
- Checked, repaired and repacked survival equipment to meet specifications.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Education
General Studies
National Business College
Roanoke, VA01.2010
Skills
- Field Repairs
- Electrical Systems
- System Installation
- Diagnostic Testing
- Teamwork and Coordination
- Customer Service
- Problem-Solving
- Troubleshooting and repair
- Electrical Troubleshooting
- Valid Driver's License
- Repair and Installation
- Technical Troubleshooting
- Preventive Maintenance
- Programming
- Software configuration
- Reading Wiring Diagrams
- Diagnostics and troubleshooting
Certification
Sullair Portable Air Compressor
Genie - Boom, Scissor and Vertical Lifts
JLG - Boom, Scissor and Vertical Lifts
EV1, EV100, SCR Controller, Curtis Controller and AC Controller
Cat IC Counterbalance - K21/K25 Engine
Cat Electric - Stand Up, Counterbalance and Pallet Jacks
Cat Diesel - Perkins Tier 4
Junghenrich Electric - Stand Up, Counterbalance and Pallet Jack
Mitsubishi IC Counterbalance - K21/K25 Engine
Mitsubishi Electric - Stand Up, Counterbalance and Pallet Jack
Skyjack Scissor Lift
Crown Electric - RR, RC, SP, WP and RP in house with Homestead Materials Handling
Timeline
Lead Field Service Technician
Southeast Handling Systems
01.2024 - Current
Field Service Technician
C & B Equipment
08.2017 - 01.2024
Lead Field Service Technician
EaHeart Industrial Services
09.2012 - 08.2017
General Studies
National Business College