Andrew Schiavello
West Chester,PA
Summary
Dedicated airline professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Owner
Schiavello Corp dba Cappuccino Connection
01.1993 - 01.2023
- Oversaw the development of a start up coffee distributorship, developed training programs for new clients, implemented a repair service department
- Created and implemented a customer service department for each category of the company using effective resources to deliver performance goals as well as exceptional customer service, create an environment of mutual trust with team members and clients, coach and mentor all frontline employees
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Evaluated suppliers to maintain cost controls and improve operations
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
- Assisted in recruiting, hiring and training of team members
- Generated revenues yearly and effectively capitalized on industry growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
International Base Manager
US Airways
03.2007 - 06.2008
- Responsible for base operations with a focus on International and Caribbean base operations
- Direct performance of assigned personal to meet departmental goals and objectives
- Job performance and product delivery including on time performance of flight attendants and staff
- Provide support and motivation to employees through effective communication and follow up
- Provide positive recognition and corrective feedback.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members
Inflight Supervisor
US Airways
06.2000 - 03.2007
- Oversight of daily operations concerning Philadelphia base
- Monitor gates to ensure compliance with FAA and FAR regulations
- Assist station operations with on time performance
- Enforce, administer and counsel flight attendants in accordance with Dependability and Control program
- Work with AFA in accordance with contractual issues
- Motivate flight attendants through communication, job knowledge
- Inform, teach, and administer new and updated Inflight departmental procedures
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans
- Managed accurate and efficient unit paperwork and current personnel files
- Assessed and responsively adjusted to dynamic field conditions to provide personnel with clear and strategic leadership
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Organized and detail-oriented with strong work ethic
Flight Attendant
US Airways
01.1998 - 06.2000
- Greets, directs and assist passengers, demonstrates the use of safety equipment, serves beverages and prepared meals, secures cabin doors, evacuate aircraft in case of emergency, enforce FAR's.
- Ensured safety and comfort of customers onboard aircraft
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Resolved passenger conflicts and medical emergencies during flights
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Answered passenger questions and provided solutions to issues arising during flights
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service
- Relayed updates and information to passengers after confirming key details with pilot
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean
- Used excellent customer service skills in addressing passengers' needs
- Performed pre-flight cabin checks to maintain operational safety equipment
- Responded to passenger emergencies to provide first aid
- Completed pre-flight safety checks to reinforce passenger safety
- Monitored cabin during flights and responded to passenger inquiries or issues
- Collaborated with flight crew to maximize smooth and safe flights
- Demonstrated knowledge of aircraft safety features and emergency equipment
- Offered personalized assistance to children, elderly and passengers with special needs
Education
Some College (No Degree) -
Temple University
Philadelphia, PASt. Joseph's Preparatory High School
Philadelphia, PASkills
- Results Orientation
- Operations Management
- Raising Capital
- Marketing and Advertising
- Hiring and Staffing
- Staff Training
- Staff Management
- Coaching and Mentoring
Community
Founder and President Honor Flight Philadelphia, Member Lions Club, Member Sons of the American Legion
Member Knights of Columbus, Santa Clause for various charities in the Philadelphia region,
Lector Saints Simon and Jude Parish
Timeline
International Base Manager
US Airways
03.2007 - 06.2008
Inflight Supervisor
US Airways
06.2000 - 03.2007
Flight Attendant
US Airways
01.1998 - 06.2000
Owner
Schiavello Corp dba Cappuccino Connection
01.1993 - 01.2023
Some College (No Degree) -
Temple University
St. Joseph's Preparatory High School