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Experienced Sales Manager, Customer Service Professional, and Account Manager with a proven track record of driving sales and delivering exceptional client services across diverse sectors. Adept at expanding territories and securing new business in highly competitive markets. Committed to process improvement and adept at leading teams to success, consistently enhancing customer satisfaction and achieving significant growth. Strong focus on driving client satisfaction and retention. Skilled in building relationships, solving problems, and providing tailored solutions. Thrives on team collaboration, adaptability, and achieving tangible results. Known for reliability, effective communication, and strategic thinking abilities.

Dynamic Customer Success Manager with a proven track record at Adobe, adept in leveraging Inside Sales Management and team building to drive revenue growth and customer satisfaction. Excelled in developing strategies for customer onboarding and retention, achieving significant account management successes. Skilled in fostering client relations and leading cross-functional teams to exceed targets.

CUSTOMER OPERATIONS EXECUTIVE PROGRAM IMPLEMENTATION / STAFF TRAINING / STRATEGIC GROWTH / CUSTOMER SUCCESS Highly skilled Results-driven Call Center Manager with 25 years of experience in leading teams of up to 75+ agents; and supporting operations for global and domestic regions. Proven track record of developing top-performing employees using strong on-boarding programs tailored to skills, training programs, and performance tracking systems resulting in significant increases in customer satisfaction scores and call center efficiency. Accomplished in taking call center programs, branches, projects, and regions from concept to launch. Exceptional skills in team management, process optimization and fostering a collaborative work environment to achieve departmental and company-wide objectives. Skilled communicator continually focused on strengthening business line service.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

I am a Customer Success Manager Odoo, a leading provider of ERP systems and business software solutions. With my bilingual and engineering skills, I manage and grow relationships with existing and potential customers across different regions and industries, understanding their needs and providing solutions that match their goals and challenges in addition to implementing strategies for up/cross selling. Previously, I worked as a Customer Service Manager at Eivan's Photo and Video, where I resolved customer issues, coordinated resolutions, and participated in team-building and continuous improvement activities. I also have experience as a Customer Service Representative at Amazon, where I delivered high-quality bilingual support for online shoppers. My core competencies include Customer Success, Customer Relationship Management (CRM), Analytical Skills, ERP, and SAAS products. I am passionate about learning new skills and applying them to my daily tasks, improving efficiency and productivity. I am also motivated by working with diverse and talented teams, contributing to the company's growth and customer satisfaction.

Andrew Schrader

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Customer Success Manager

English Teacher

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Master of Science - Political Science

Bachelor of Arts - English

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Customer Success Manager

English Teacher

Master of Science - Political Science

Bachelor of Arts - English

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