Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Schroeder

Port Orange

Summary

Dedicated Store Manager with expertise in customer service, inventory management, and employee training. Proven ability to resolve conflicts and enhance satisfaction while maintaining operational efficiency. Successfully managed daily operations, trained staff, and improved customer experiences, contributing to a positive work environment and increased sales performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager

Phantom Fireworks
Daytona Beach
11.2023 - Current
  • Managed daily store operations and maintained high customer service standards.
  • Trained and developed staff to enhance product knowledge and service skills.
  • Scheduled employee shifts to optimize coverage during peak times.
  • Monitored sales trends to adjust product displays and promotions accordingly.
  • Resolved customer complaints efficiently to maintain satisfaction levels.
  • Conducted daily cash register audits for accuracy and security compliance.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean safe environment for customers and employees.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Successfully developed a healthy work environment keeping turn over rates low.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long term habits.

Assistant Store Manager

Phantom Fireworks
Daytona Beach
02.2021 - 11.2023
  • Assisted in managing daily store operations and staff scheduling.
  • Coordinated training sessions for new employees on store policies.
  • Facilitated customer service initiatives to enhance shopping experiences.
  • Oversaw cash management processes during shifts and end-of-day reconciliations.
  • Addressed customer inquiries and resolved issues efficiently on the sales floor.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

3rd Key Holder

Phantom Fireworks
Daytona Beach
07.2020 - 02.2021
  • Maintained store organization and ensured merchandise was properly displayed.
  • Assisted customers with inquiries and provided product information.
  • Processed transactions accurately using point-of-sale systems.
  • Monitored inventory levels and restocked shelves as needed.
  • Collaborated with team members to achieve daily sales goals.
  • Managed opening and closing procedures for the store effectively.
  • Monitored cash register transactions to ensure accuracy of payments received from customers.
  • Performed daily opening and closing procedures of the store.

Warehouse Manager

Phantom Fireworks
Daytona Beach
06.2020 - 07.2020
  • Managed daily warehouse operations and ensured efficient workflow.
  • Supervised team members and delegated tasks for optimal performance.
  • Assisted in loading and unloading shipments to meet deadlines.
  • Clean and maintained warehouse in compliance with OSHA safety standards.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Communicated regularly with other departments regarding supply chain activities.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Developed strategies to optimize workflow processes in order to maximize productivity.

Warehouse Worker

Phantom Fireworks
Daytona Beach
06.2019 - 06.2020
  • Loaded and unloaded shipments, ensuring proper handling of goods.
  • Assisted in inventory management by organizing stock on shelves.
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Organized warehouse space for efficient storage of products.

Education

High School Diploma -

Atlantic Highschool
Port Orange
07-2020

Skills

  • Customer service
  • Inventory management
  • Visual merchandising
  • Cash handling
  • Sales analysis
  • Team leadership
  • Employee training
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Time management
  • Relationship building
  • Problem solving
  • Multitasking and organization
  • Sales promotions
  • Flexible schedule
  • Verbal and written communication
  • Friendly and positive
  • Reliable

Certification

  • Forklift Certified.

Timeline

Store Manager

Phantom Fireworks
11.2023 - Current

Assistant Store Manager

Phantom Fireworks
02.2021 - 11.2023

3rd Key Holder

Phantom Fireworks
07.2020 - 02.2021

Warehouse Manager

Phantom Fireworks
06.2020 - 07.2020

Warehouse Worker

Phantom Fireworks
06.2019 - 06.2020

High School Diploma -

Atlantic Highschool

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