ANDREW SCHUTT
Summary
Passionate and organized project manager with expertise in health care software (SaaS) and drug development. Skilled in coordinating cross-functional teams, ensuring timely delivery of high-quality results, and maintaining high customer satisfaction. Adept at leveraging industry knowledge to drive innovation and optimize processes, ultimately enhancing patient care and contributing to the success of healthcare organizations.
Work History
Medocity
Job overview
- Manage diverse set of accounts for Payer, Pharma and Value-based organizations, ensuring timely communication and effective problem resolution
- Responsible for customization and implementation of SaaS products
- Successfully liaise with software development team, operations and upper management to align internal priorities
- Efficiently manage IT service desk to resolve issues in a timely manner while maintaining positive relationships with all parties involved
- Maintained high satisfaction rate by providing exceptional customer service and anticipating client needs.
- Software Expertise: JIRA, Zendesk, Tableau, Sendgrid, Google Suite, Twilio, MyVCM, Lucidchart, Firebase, Microsoft (Word, Excel, Power Point)
Roche Pharmaceuticals
Job overview
- Progressed from Assistant Scientist to Associate Scientist to Senior Scientist to Principal/Associate Principal Scientist
- Project leader of pre-clinical team responsible for progressing novel therapeutics through pre-clinical development
- Managed collaborative interactions with academia and CRO services
- Supported cross-functional team efforts to identify and develop early phase drug candidates
- Worked on development of predictive biochemical, mechanistic and cell-based assay systems
- Scientific publications available upon request
Education
Rutgers UniversityNew Brunswick, NJ
Hope CollegeHolland, MI
Skills
- Project Management
- Account Management
- Operations
- Client Relations
- Customer Satisfaction
- Issue Resolution
- Relationship building and management
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