Andrew Sealy
Norman,OK
Summary
Experienced professional in retail management with a proven track record of successfully leading store operations and driving sales growth. Highly focused on fostering team collaboration and achieving results, while maintaining reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, complemented by excellent problem-solving and communication skills. Enthusiastic about creating a positive shopping experience for customers and optimizing store performance.
Overview
14
14
years of professional experience
Work History
Virtual Customer Service Representative
Consumer Cellular
07.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
Store Manager
7-eleven
08.2020 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Department Manager
Walmart
08.2018 - 08.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Shift Supervisor
KFC
11.2017 - 08.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Business Analyst
CMR Claims
08.2015 - 11.2017
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Site Support Specialist
3D Cart (E-commerce Platform)
11.2013 - 06.2015
- Improved end-user satisfaction by providing efficient and effective site support services.
- Increased user adoption rates for new software solutions by providing tailored training sessions based on individual needs and learning styles.
- Optimized network connectivity through diligent monitoring, analysis, and troubleshooting efforts when needed.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer among team members.
Technical Support Representative
Cableorganizer.com
05.2012 - 11.2013
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Workforce Manager
Teleperformance Advance Services Division
09.2010 - 05.2012
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Spearheaded process improvement efforts leading to greater efficiencies in daily operations and reduced overhead costs.
Education
Associate of Science - Biological Sciences
Broward College
Fort Lauderdale, FLSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Inventory Control
- Supply Ordering
- Policies and Procedures
- Work Planning and Prioritization
- Documentation And Reporting
- Relationship building and management
- Strategic thinker
- Product Merchandising
Timeline
Virtual Customer Service Representative
Consumer Cellular
07.2024 - Current
Store Manager
7-eleven
08.2020 - 07.2024
Department Manager
Walmart
08.2018 - 08.2020
Shift Supervisor
KFC
11.2017 - 08.2018
Business Analyst
CMR Claims
08.2015 - 11.2017
Site Support Specialist
3D Cart (E-commerce Platform)
11.2013 - 06.2015
Technical Support Representative
Cableorganizer.com
05.2012 - 11.2013
Workforce Manager
Teleperformance Advance Services Division
09.2010 - 05.2012
Associate of Science - Biological Sciences
Broward College