Andrew Seo
Irvine,CA
Summary
Nice to meet you! My name is Andrew and I am 24 years old living in Irvine, CA. I fell in love with hospitality when I first got hired at the Renaissance in Newport Beach. It was my first ever job and first introduction into working in the hotel industry. My favorite part of my job is meeting and interacting with the guests. Its never a dull day at work, I'm constantly learning something new, facing new challenges, and improving my own personal skills. I love to work and I have a open schedule, I can work weekends/holidays and I typically work the 2:30PM-11PM but open to any shift!
Overview
3
3
years of professional experience
Work History
Front Desk Agent
San Clemente Inn
09.2023 - Current
- Managed to check in on average 50 daily arrivals per day alone at the desk, being self-sufficient and a self-starter.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Renaissance Hotel
04.2022 - 11.2023
- FSPMS (Full Service Property Management System) Experience.
- Worked at a property with a large volume of guests daily (444 rooms and average of 85% daily occupany).
- Guest Experience Platform (GXP) Experience and Keyless entry experience.
- Always looking for opportunities to upgrade our Marriott Bonvoy Elite members or to delight.
- Having great multitasking skills (taking care of guests at the desk, answering phone calls, delivering items, answering online chats).
- Being a great problem solver and coming up with solutions on the spot.
Skills
- Customer service
- Handling ZZ accounts (3rd party accounts)
- Problem-solving skills
- Cash handling
- Listening skills
- Tourism knowledge
Timeline
Front Desk Agent
San Clemente Inn
09.2023 - Current
Front Desk Agent
Renaissance Hotel
04.2022 - 11.2023
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