Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Andrew Shaddox

Beaverton,OR

Summary

Accomplished and transformational executive with extensive experience in operations management and business development. Proven track record of defining and managing overall business operations, conducting training and development programs, and building/leading cross-functional teams to achieve shared visions and goals. Skilled in evaluating performance trends to identify and capitalize on opportunities to improve overall quality, speed, and reliability. Expertise in developing and overseeing operations and project budgets/P&L as well as tracking and analyzing variances to minimize costs and waste. Adept at site controllership, procurement management, stakeholder engagement, accident or incident investigation, and cost control. Expertise in identifying business opportunities, providing recommendations for process improvement, and delivering exceptional revenue growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Training Manager

PrimeFlight Cargo Services
01.2023 - Current
  • Lead a multi-site training team of 15 including managers, supervisors, and training specialists to improve training quality and the overall onboarding experience.
  • Created an onboarding and initial training program from the ground up.
  • This reduced employee turnover from 410% to 83% in the first year of implementation.
  • Injuries were reduced by 50% in the first year of implementation.
  • Created a leadership development program that focused on team building, effective employee coaching, workplace organization, and operational planning and execution.
  • Supported compliance with federal, state, and local regulatory agencies as well as customer training requirements for 8 sites across the country.
  • Average safety audit scores increased from 88% to 98.3%
  • Average security audit scores increased from 92% to 99.4% including the only 2 perfect scores recorded in the customer’s network of 3P partners.

General Manager

PrimeFlight Cargo Services
01.2021 - 01.2023
  • Lead and mentor cross-functional team of 400 employees including supervisors, managers, and operations managers to attain corporate objectives. Improve service quality by preparing SOPs and standard of work documents. Recruit and train supervisory and management staff to enhance operational proficiency. Liaise with division VP to ensure TSA and FAA compliance.
  • Boosted process rates by 20% meeting KPIs, including on-time flight and trailer departure, plan, tracking team performance, and maintain standard work adherence.
  • Reduced turnover by 15% through budgeting, invoicing, reporting, and P&L planning.
  • Increased daily flights by 33% by planning and scheduling labor assignments.

Inbound Operations Manager

Target Fulfillment
01.2020 - 01.2021
  • Headed and trained staff of 75 personnel for unloading merchandise, cataloging product into inventory, preparation for storage, and warehousing of the merchandise. Managed hour’s budgets and payroll to secure maximum profitability. Ensured balanced workflow and staffing in cross-collaboration with multiple departments. Implemented SOPs standards to maintain culture of zero reportable injuries.

Regional Quality and Process Improvement Manager

Amazon Logistics
01.2017 - 01.2019
  • Served as ACES and Quality manager for six to eight delivery stations across Pacific Northwest and Northern California to streamline workflows. Designed and deployed standard operating procedures and work documents for continuous process improvement. Evaluated root causes of missed targets using key quality metrics in cross-collaboration with site leaders and senior operations manager. Deployed new programs and technologies, including AMZL SALT program while supervising six Field QA Specialists. Contributed to Kaizen events at delivery stations throughout external regions.
  • Saved over $80K cost per week by developing and implementing UPS Worldship at AMZL Delivery stations.
  • Eliminated two routes per day and decreased delivery times from 29hrs to 6hrs by improving bulk delivery process.
  • Investigated employee theft, valued at $45K that minimized lost packages by 80%.
  • Delivered leadership for west coast rollout of scanning and sortation software (Dolphin) with zero impact to operations.

Area Manager, Delivery Station DPD1

Amazon Logistics
01.2016 - 01.2017
  • Performed deep dive analyses of Not-on-Van and lost shipments to steer sortation and loadout at Delivery Station DPD1. Optimized operational proficiency by drafting weekly consensus reports and organizing weekly deep dive meetings with DSP managers and dispatchers.
  • Decreased DPD1s station controllable concessions to
  • Improved professional skills of staff by teaching delivery associate classes prior to introduction of online training process.

On-Road Supervisor

United Parcel Service (U.P.S.)
01.2014 - 01.2015
  • Directed overall daily delivery operations to streamline workflow. Supervised and coached 83 dispatched drivers and 47 und Dispatched drivers to achieve productivity goals. Maintained standards of service quality by enforcing compliance with internal policies and all applicable regulatory guidelines, including DOT and OSHA regulations.
  • Awarded with six Supervisor of the Month for excellence in safety, production, and service.
  • Entitled with Trainer of the Week for eight consecutive weeks.
  • Decreased damaged merchandise rate from 175 DPMO to 35 DPMO.
  • Additional Experience as Security Supervisor and Investigator (2010 – 2014) | Hub Operations Supervisor (2006 – 2010), United Parcel Service (U.P.S.), Tualatin, OR

Education

Bachelor of Science - Science

Portland State University
Portland, OR
01.2012

Skills

  • Corporate Governance & Leadership
  • Performance Evaluation & Enhancement
  • Organizational Development
  • Continuous Process Improvement
  • Safety & Health Compliance
  • Corporate Strategy & Marketing
  • Strategic Staff Planning
  • Revenue & Profit Growth
  • Financial Planning & Analysis
  • Cost Containment & Reduction
  • Budget Preparation & Management
  • Stakeholder & Employee Engagement
  • Risk Assessment & Mitigation
  • Customer Relationship
  • Team Training & Development
  • Tableau
  • Coupa
  • Concur
  • Microsoft Office Suite (Including SharePoint)
  • Manhattan Warehouse Management Systems
  • ORION
  • Telematics
  • CRM Software
  • Gensuite/Incident Reporting Systems
  • Chime (Telecom/IM)
  • Service Exception Analysis Systems
  • Global Scanning Systems
  • Electronic Tracking & Tracing Systems
  • Package Sorting & Dispatch Systems
  • Routing & Scheduling Software
  • Carrier Operations Management Platforms
  • Dolphin Scanning & Sortation Software
  • IBM Cognos SCI Reporting
  • MS Teams
  • MyTime
  • Organizational development
  • Training delivery
  • Learning management systems
  • Employee engagement
  • Small group instruction
  • Coaching and mentoring
  • Public speaking
  • Leadership training
  • Training facilitation
  • Classroom instruction
  • Class coordination
  • Teamwork
  • Problem-solving

Affiliations

  • Member, Portland Football Officials Association (PFOA)
  • Member, Oregon Athletic Official Association

Certification

Certified Smith System Trainer (Safe Driving), UPS Integrad, Portland, OR, 2014

Timeline

Senior Training Manager

PrimeFlight Cargo Services
01.2023 - Current

General Manager

PrimeFlight Cargo Services
01.2021 - 01.2023

Inbound Operations Manager

Target Fulfillment
01.2020 - 01.2021

Regional Quality and Process Improvement Manager

Amazon Logistics
01.2017 - 01.2019

Area Manager, Delivery Station DPD1

Amazon Logistics
01.2016 - 01.2017

On-Road Supervisor

United Parcel Service (U.P.S.)
01.2014 - 01.2015

Bachelor of Science - Science

Portland State University

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Andrew Shaddox