Andrew Shaffer

• Multi-location McDonald's Franchisee
• Three Rivers Operators Association Treasurer
• Increased Sales at the Plum location from $1.4 million to $2.7 million. Increased Sales at the Lower Burrell location from $1.9 million to $2.4 million in 3 years (2022 to 2025)
• Purchased and coordinated the relocation and rebuild of the Plum location in 2014
• Managed operations, overseeing staff scheduling, inventory management, and financial reporting at both locations
• Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day
• Ensured compliance with all McDonald's requirements, maintaining high standards in product quality and customer service
• Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose
• Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns
• Coordinated successful promotional events aimed at increasing customer foot traffic leading to increased sales and guest counts
• Assisted in recruiting, hiring and training of team members
• Trained and guided team members to maintain high productivity and performance metrics

• Successfully completed McDonald's Owner/Operator Training program (McDonald's franchisee training)
• Became an approved McDonald's Owner/Operator in April 2012.
• Outstanding Restaurant award in Pittsburgh Region 2011.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Managed employee evaluations and wage reviews, training, schedules, and contract negotiations.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with McDonald's standards.
• Developed and implemented strategies to increase sales and profitability.

• Liaison between Gates Corporation and Industrial distribution, OEMs, and end users in the Minnesota territory.
• Increased sales revenue by developing and implementing effective sales targets for the district.
• Highest Sales Growth Award Midwest Region 2006
• Designed and oversaw implementation of Power Transmission equipment in the territory
• Created relationships with distributor sales and OEM buyers
• Achieved yearly corporate cost savings goals for end users

Training for District Sales Manager position