Andrew Shaffer

Senior Principal Consultant | June 2023 – January 2025
Principal Consultant | April 2021 – June 2023
Senior Consultant | April 2016 – April 2021
Consultant | September 2014 – March 2016

• Collaborated with cross-functional teams to integrate software components seamlessly into existing systems.
• Refactored legacy codebases for improved maintainability, security and accessibility paving the way for easier future updates.
• Lead deployments for software deployments, including feature updates and fixes.
• Lead troubleshooting efforts, efficiently isolating root causes of issues and implementing effective solutions quickly.
• Documented code thoroughly, facilitating ease of understanding for other team members during maintenance cycles or future updates.
• Monitored automated build and continuous software integration process to drive build/release failure resolution.
• Utilized container orchestration platforms such as Kubernetes or Docker Swarm to deploy, manage, and scale developed services efficiently across multiple environments.
• Met with stakeholders to provide detailed project reports and milestone updates.
• Mentored junior developers, sharing knowledge and expertise to support their professional growth and development within team.

• Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
• Participated in sprint planning sessions by estimating task complexity and prioritizing work items.
• Translated technical concepts and information into terms parties could easily comprehend.

• Supported software development of cyber security projects for customers as well as internal projects
• Maintained knowledge of partner software required for system integration
• Developed in-house tools for interfacing with partner software using Java, SQL, C#, HTML5, and JavaScript
• Integrated in-house tools, partner software, and partner hardware into an ICAM lab environment

• Maintained expert-level knowledge of the features and operations of the Wireless Matrix web-based software products and telematics devices.
• Managed high-priority incidents with effective communication between stakeholders to minimize impact on business operations.
• Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
• Reduced support ticket volume through proactive identification of common issues and creation of relevant documentation for users and team members.
• Mentored junior support engineers to improve their technical skills and problem-solving abilities, fostering a strong support team environment.

Application Support Engineer | January 2008-January 2010

Client Services Technician | January 2007- January 2008

• Strengthened client relationships through effective communication and prompt resolution of concerns.
• Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
• Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
• Collaborated with cross-functional team to develop appropriate change management approach.
• Implemented and administered automated testing scripts for mobile handheld applications that eliminated the need for manual testing, resulting in a reduction of support staff workload by 22.5%