Andrew Shelton
Dover,PA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over a five year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Auto Parts Sales Manager
AutoZone
York
04.2019 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incent.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Customer Service Coordinator
Kaiser Permanente
Atlanta, GA
01.2013 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
Education
3 years in Business Management -
Felician College
01.2003
High school diploma -
Woodbridge High School
01.2000
Skills
- Microsoft EXCEL
- Microsoft OUTLOOK
- Microsoft WORD
- Medical Terminology
- Medical Records
- Medical Office Experience
- Medical Billing
- Sales Management
- Sales team training
- Relationship Building
- Staff Management
- Verbal and written communication
- Sales expertise
- Goals and performance
- Positive and upbeat
Accomplishments
- Managed to win the District Sales award several times at AutoZone Florida location.
- Created a company-wide, comprehensive training program for all sales team members.
- Documented and resolved missed customer copays which led to a new strategy to collect copays which was implemented throughout the Georgia region at Kaiser Permanente.
Certification
- Medical Terminology, Kaiser Permanente 2013-2017
- Certified Parts Sales Expert, AutoZone - 2020- current
Timeline
Auto Parts Sales Manager
AutoZone
04.2019 - 05.2024
Customer Service Coordinator
Kaiser Permanente
01.2013 - 01.2017
3 years in Business Management -
Felician College
High school diploma -
Woodbridge High School