Andrew Shon
Mililani Town
Summary
Dynamic leader with a proven track record at Muumuu Library, excelling in team building and project management. Cultivated high-performing teams through mentorship and strategic planning, enhancing employee engagement and retention. Adept at budget management and risk assessment, implementing innovative solutions that boosted productivity and streamlined operations.
Overview
7
7
years of professional experience
Work History
Director
Muumuu Library
12.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Administrative Assistant
Aloha Affordable Vet Services
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Hi Pets Veterinary Clinic
08.2022 - 08.2024
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Senior Retail Consultant
Aesop
12.2020 - 06.2022
- Quickly responded to inquiries from customers via phone or email, providing them with accurate product information and expert advice.
- Implemented loss prevention strategies, minimizing instances of theft or damage to store merchandise.
- Oversaw cash handling procedures, ensuring accurate transactions and proper documentation at the end of each shift.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
- Trained new employees on company policies, procedures, and sales techniques to expedite their onboarding process.
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Achieved monthly sales targets consistently.
Full Time Retail Consultant
Aesop
05.2018 - 09.2020
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
- Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
- Supported marketing efforts by distributing promotional materials both within the store and during outside events such as trade shows or community gatherings.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Implemented loss prevention strategies, minimizing instances of theft or damage to store merchandise.
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR06-2018
Associate of Science - Psychology
Chemeketa Community College
Salem, OR06-2015
Skills
- Team building
- Project management
- Budget management
- Risk assessment
- Employee training
- Performance evaluation
- Conflict resolution
Timeline
Director
Muumuu Library
12.2024 - Current
Administrative Assistant
Aloha Affordable Vet Services
09.2023 - Current
Administrative Assistant
Hi Pets Veterinary Clinic
08.2022 - 08.2024
Senior Retail Consultant
Aesop
12.2020 - 06.2022
Full Time Retail Consultant
Aesop
05.2018 - 09.2020
Bachelor of Science - Psychology
Portland State University
Associate of Science - Psychology
Chemeketa Community College
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