Andrew Shores
Director of Food and Nutrition Services
Raleigh,NC
Summary
Quality focused Operations Manager skilled at providing employees clear guidelines and targeted goals to provide client satisfaction, drive sustained revenue growth, establish team efficiency, and maintain customer loyalty. Trained in recruiting, hiring, training, problem solving, and motivating diverse teams to meet and exceed objectives. Motivational leader, strategic planner, and analytical problem solver with a demonstrated record of operational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Food and Nutrition Services
Spring Arbor Assisted Living
Cary , NC
2022.03 - Current
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Certified Dietary Manager
Pettigrew Rehabilitation & Healthcare Center
Durham , NC
2021.04 - 2022.02
- Oversaw dining operations of a 90-bed facility.
- Coordinated with an interdisciplinary team to establish resident care plans.
- Motivated staff to perform at peak efficiency and quality.
- Handled customer concerns with speed and knowledgeable support to achieve client satisfaction and maintain long-term loyalty.
- Purchased supplies for department according to budget limitations.
- Interviewed, hired, and trained service staff & managers.
- Increased department efficiency 30% by streamlining processes, reducing waste, and mentoring team members on proper procedures.
Account Manager
Healthcare Services Group
Easton, Raleigh , MD, NC
2017.04 - 2021.04
- Provided regional assistance to six skilled nursing facilities within HCSG contracted network.
- Maintained and oversaw an efficient food production program, performing regular quality control surveys.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Streamlined work processes to increase efficiency.
- Remained current on state and facility specific policies and procedures and disseminated to staff.
- Coordinated food inventory and maintained costs within budget guidelines.
- Fulfilled multiple duties, as needed, to fill gaps in daily operations.
Certified Dietary Manager
Genesis HealthCare
Cambridge , MD
2010.01 - 2017.04
- Collaborated with administration and residents in the development of Point of Service Meal Delivery resulting in upgrades to existing equipment.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed site evaluations, customer surveys, and team audits.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Restaurant Manager
Ruby Tuesday
Salisbury , MD
2005.05 - 2010.01
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Led and directed team members on effective methods, operations, and procedures.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Education
Bachelor of Arts - Illustration
Maryland Institute College of Art
Skills
· Team Leadership
· Order Management
· Relationship Building & Management
· Maximizing Profitability
· Time Management
· Interpersonal Skills
· Conflict Resolution
· On-Time Customer Delivery
· Excellent Communicator
· Strategic Planning
· Client Rapport
· Inventory & Trends Forecasting
· Problem Solving
Certification
Certified Dietary Manager/ Certified Food Protection Professional Certification ID # 286073
ServSafe Certification #18238581
Affiliations
Association of Nutrition & Food Service Professionals
Timeline
Director of Food and Nutrition Services
Spring Arbor Assisted Living
2022.03 - Current
Certified Dietary Manager
Pettigrew Rehabilitation & Healthcare Center
2021.04 - 2022.02
Account Manager
Healthcare Services Group
2017.04 - 2021.04
Certified Dietary Manager
Genesis HealthCare
2010.01 - 2017.04
Restaurant Manager
Ruby Tuesday
2005.05 - 2010.01
Bachelor of Arts - Illustration
Maryland Institute College of Art
Certified Dietary Manager/ Certified Food Protection Professional Certification ID # 286073
ServSafe Certification #18238581
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