Andrew Simonson

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Performed root cause analysis of reported issues to enact corrections.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Contributed to successful project completion by collaborating with project managers, engineers, and other team members.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

This is part time self employed work I've been performing for family, friends, and businesses in the Solano/Napa County area.

• Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
• Developed strong relationships with clients through regular communication and personalized attention.
• Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
• Spearheaded initiatives aimed at enhancing overall customer experience, leading to increased loyalty among existing clientele base.
• Informed customers of additional services offered by company to develop opportunities for sales revenue.
• Facilitated open lines of communication between clients and internal departments, effectively addressing any concerns or issues that arose.