Andrew Simpson
Fort Wayne,IN
Summary
Dedicated and enthusiastic professional seeking to launch a career in the aviation industry with a focus on gaining hands-on experience in maintenance and customer service roles. Eager to expand my skill set and contribute positively to a dynamic team environment. Adept at problem-solving, with strong communication skills and a commitment to ensuring customer satisfaction and operational excellence. Possesses a solid understanding of aviation principles and a passion for delivering high-quality service and support. Ready to embrace new challenges and play a vital role in enhancing safety and efficiency in aviation operations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
DMV
Columbia City, IN
10.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Responded to customer inquiries regarding DMV services and policies.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Prepared reports for management review summarizing daily activities.
- Performed data entry tasks including entering customer information into the computer system.
- Prepared lists of overdue accounts, license suspensions and issuances.
Cashier /Grocery Stocker
Save A Lot
Knox, IN
05.2023 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Knox Community Highschool
Knox, IN05-2024
Some College (No Degree) - Aviation Business Management
Purdue University
Online - Perdue Global Skills
- Strong communication skills
- Quick to absorb instruction and implement learning
- Teamwork
- Customer service skills
- Eager to rapidly acquire new skills and knowledge
- Able to quickly grasp new concepts, and apply them
- Time Management skills
Accomplishments
- Technical and Academic High School Degree
- 4 year academic honors student
- National Honors Society Student
- GPA 3.8
Timeline
Customer Service Representative
DMV
10.2024 - Current
Cashier /Grocery Stocker
Save A Lot
05.2023 - 05.2024
High School Diploma -
Knox Community Highschool
Some College (No Degree) - Aviation Business Management
Purdue University
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