Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Simpson

Junction City,KS

Summary

Operations Manager and talented leader with 10 years of experience in the industry applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. I'm Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Operations Manager

World Pest Control/Rentokil
02.2024 - Current
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed appointments.
  • Identified and resolved unsafe, or ineffective practices.
  • Managed inventory and supply to achieve timely and accurate delivery of goods and services at a reduced cost to the company.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to management.
  • Supervised operations staff and kept employees compliant with company policies and safety procedures.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Trained and started to grow the next generation of leaders in the company.

Area Tech Supervisor

American Pest Management
06.2015 - 02.2024
  • Lead team of 13 Field Techs.
  • Trained and developed within the field and office to better serve our customers.
  • Handled critical conversations with techs to address deficiencies in their work or job duties.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Responded to customer complaints regarding pest control services and solutions.
  • Identified tools/personnel required for projects and properly managed resources.
  • Supervised team member performance to meet company requirements and goals.

Education

Some College (No Degree) - Business

Cloud County
Concordia, KS Via Outreach Program

Skills

  • Performance reporting
  • High-pressure environments
  • Quality assurance controls
  • Health and safety compliance
  • Process improvement
  • Project management
  • Customer retention
  • Inventory management
  • Troubleshooting and problem solving
  • Decision-making
  • Maintaining compliance

Timeline

Operations Manager

World Pest Control/Rentokil
02.2024 - Current

Area Tech Supervisor

American Pest Management
06.2015 - 02.2024

Some College (No Degree) - Business

Cloud County

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