Andrew Sims
Delaware,OH
Summary
Senior leader with 10+ years of proven experience in product management leading strategic and transformational change across multi-disciplinary teams in a large, complex, matrix organization.
Excellent leadership skills of product teams with demonstrated track record for attracting and retaining top talent.
Experience creating a vision, building a strategy, and prioritizing a roadmap across a large, diverse, global organization and proven ability to execute via successful internal partnerships and influence people at all levels across a broad variety of job functions.
Structured thinker with the ability to make strategic decisions while candidly challenging the status quo to drive the right outcomes, take accountability for those decisions, and effectively communicate to senior audiences with poise and confidence.
Overview
23
23
years of professional experience
Work History
Product Management Director
JP Morgan Chase & Company
Columbus, OH
03.2012 - Current
- Led cross-functional agile design, development, delivery, and effectiveness of Salesforce CRM tools for Consumer Bank and Wealth Management providing best in class technology to support more than 45,000 bankers and advisors
- Led multi-product omni-channel strategy for onboarding client relationships focused on delivering financial health advice throughout customer and banker journeys
- Developed, designed, and launched relationship management cycle for branch sales and service behaviors sparking cultural transformation in CRM and banker coaching across over 5,000 branches
- Served as a National Sales Culture Carrier focused on diversity & inclusion, career development, engagement, recognition, and personal & financial wellness
- Simplified complex branch processes and policies while designing branch layouts, staffing models, and behaviors to drive efficiency through innovation
- Successfully managed complex projects throughout all stages of the project lifecycle delivering on customer experience, resource efficiency, regulatory adherence, and technological advancement
- Designed and launched a branch scheduling application, a time-saving automated teller cash management system, and a claims intake and decision-making engine
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
Branch Manager
JP Morgan Chase & Company
Columbus, OH
04.2006 - 03.2012
- Successfully managed multiple complex branches by establishing, cultivating, and maintaining high-performance teams, dedicated to exceptional customer service
- Effectively and efficiently executed branch operations and team leadership to achieve client and firm goals while mitigating risks and ensuring compliance with policies, procedures, and government regulation
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Gathered and reviewed customer feedback to improve operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Store Manager
Helzberg Diamonds
Columbus, OH
12.1999 - 04.2006
- Opened new store locations by recruiting, hiring, training, and leading client- focused sales and support teams while expanding the brand to penetrate new markets
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Twice awarded “Manager of the Year” for excellence in leadership, sales, and customer service. Achieved “Top Sales Award” by attentively identifying customer needs, resolving conflict, and delivering on commitments
- Identified issues, performed root cause analysis, and developed and implemented solutions for failing stores
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Disney College Program Intern
Walt Disney World Resort
Orlando, FL
02.2000 - 06.2000
- Completed Disney Traditions, Networking, and Career Journey courses
- Provided best in class guest experiences by exceeding guest expectations
- Assisted guests with retail purchases
Education
MBA - Project Management
Capella University
Minneapolis, MN01.2013
Bachelor of Science - Business Marketing
Wright State University
Dayton, OH05.2002
Skills
Product Management
CRM Strategy (Salesforce)
Transformational Leadership
Design Thinking
Problem Solving
Performance Coaching and Career Development
Teamwork
Project Management
Timeline
Product Management Director
JP Morgan Chase & Company
03.2012 - Current
Branch Manager
JP Morgan Chase & Company
04.2006 - 03.2012
Disney College Program Intern
Walt Disney World Resort
02.2000 - 06.2000
Store Manager
Helzberg Diamonds
12.1999 - 04.2006
MBA - Project Management
Capella University
Bachelor of Science - Business Marketing
Wright State University
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