Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
Generic

Andrew Sims

North Hollywood,CA

Summary

Highly dedicated and outgoing professional with a strong background in customer service and guest relations. Known for delivering exceptional experiences through attentive service, strong communication skills, and a genuine passion for hospitality. Proven ability to remain calm under pressure, work collaboratively with team members, and build lasting rapport with guests. Dedicated to creating memorable experiences that encourage repeat business and positive reviews.

Overview

8
8
years of professional experience

Work History

Home Improvement Service

Best Bubbles Inc
Los Angeles
01.2024 - Current
  • Generated a new business through door-to-door sales, digital marketing, and client referrals for window, gutter, solar panel cleaning services.
  • Conducted on-site assessments, provided accurate service estimates, and educated customers on the benefits of regular cleanings for efficiency and curb appeal.
  • Closed residential and small commercial cleaning contracts by building rapport and providing customized service options.
  • Performed all cleaning services using professional-grade tools and techniques to deliver high-quality, streak-free results.
  • Home Improvement Service

Theater Usher

Hollywood Bowl
Hollywood, CA
05.2022 - 10.2024
  • Greeted and assisted thousands of guests per event, providing directions, seating guidance, and event information to ensure a positive and safe experience.
  • Monitored crowd behavior and enforced venue policies to maintain order and ensure guest safety during concerts and large-scale events.
  • Responded calmly and efficiently to guest questions, complaints, and emergency situations, escalating to security or supervisors as needed.
  • Assisted in seating patrons according to their ticket numbers and verified that all areas of the theater were secure before closing time.

Front Desk Receptionist

LA Fitness
Universal City
04.2023 - 12.2023
  • Greeted members and guests in a friendly, professional manner, ensuring a positive first impression and high level of customer satisfaction.
  • Checked in members using membership software, verified account status, and provided information about gym services, classes, and promotions.
  • Answered phone calls, scheduled appointments and tours, and handled member inquiries or concerns with courtesy and efficiency.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Cashier and Server

Fat Sal’s Restaurant
Encino & Hollywood
07.2017 - 03.2018
  • Greeted customers with a friendly, upbeat attitude and provided excellent service in a fast-paced, high-volume restaurant environment.
  • Took and entered customer orders accurately using POS system, ensured special requests were communicated to the kitchen, and handled cash and credit transactions.
  • Collaborated with kitchen staff and other team members to ensure orders were prepared correctly and served promptly.

Education

Communications

University of Oregon
Eugene, OR

Skills

  • Sales experience
  • Customer service
  • Guest interaction
  • Task management
  • Memory retention
  • Positive attitude
  • Work ethic
  • Reliability
  • Punctuality
  • Proficient in Spanish
  • Data entry
  • Team collaboration
  • Problem solving
  • Relationship building
  • Flexible and adaptable
  • Fast-paced environment
  • On-site assessments
  • Communication skills
  • MS Office
  • Google Suite

References

Professional:

  • Damian Valencia
  • 818-721-7246

Personal:

  • Savannah Anderson
  • 818-862-1139

Mentor: 

  • Louie Huerta
  • 818-738-3616

Timeline

Home Improvement Service

Best Bubbles Inc
01.2024 - Current

Front Desk Receptionist

LA Fitness
04.2023 - 12.2023

Theater Usher

Hollywood Bowl
05.2022 - 10.2024

Cashier and Server

Fat Sal’s Restaurant
07.2017 - 03.2018

Communications

University of Oregon

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