Andrew Sipes
Rock Hill,SC
Summary
Passionate game developer with a strong desire to make a meaningful impact in the video game industry. Proficient in Unity and Unreal Engine, successfully collaborating with diverse teams to develop immersive gaming experiences. Seeking an opportunity to utilize skills and contribute to the creation of innovative and captivating games.
Overview
8
8
years of professional experience
Work History
Azure Support Engineer – Azure Backup and Recovery Services
Microsoft Corporation
07.2020 - Current
- Received in-bound tickets for Azure Backup, Azure Site Recovery, and Azure Migrate
- Provided End to End Customer Support
- Reviewed Source Code to understand and Resolve Customer issues
- Provided Customer Feedback to Product Development
- Identified Bugs and reported to Product Development
- Developed Product Training and Delivered to the Global Team
- Implemented and maintained vCenter Environment for North America Team
Tier III Technical Support Specialist
Snap AV
01.2017 - 07.2020
- Managed and Developed JIRA ticketing system for Escalations
- Collaborated with Leadership on Process Changes
- Used Data from Ticketing system to identify trends with escalated tickets
- Verified bugs in the field, and worked directly with Testing And Validation to resolve them
- Worked directly with Tier 1 and Tier 2 on calls, provided guidance, and on the job training
- Attended meetings with various departments to report issues found on job sites, and discuss customer impact
Education
Bachelors - Game Development
Full Sail University
Winter Park, FL11.2024
Associate of Science - Networking and Systems Administration
Greenville Technical College
Greenville, SC05.2016
Skills
- C#
- C
- Unity
- Networking
- Unreal Engine
- Wireshark
- OpenGL
- Git
- Jira
Timeline
Azure Support Engineer – Azure Backup and Recovery Services
Microsoft Corporation
07.2020 - Current
Tier III Technical Support Specialist
Snap AV
01.2017 - 07.2020
Bachelors - Game Development
Full Sail University
Associate of Science - Networking and Systems Administration
Greenville Technical College