Andrew Sitzes
Kissimmee,FL
Summary
Strategic and client focused Operations & Customer Success Manager with 4+ years of experience managing end to end business operations, client relationships, and digital infrastructure in a fully remote, online environment. At Pitch and Rudder, I’ve overseen production workflows, led customer engagement strategies, coordinated vendors, and scaled fulfillment systems to support thousands of custom orders. Adept at solving problems, building strong customer rapport, and wearing multiple hats in a lean team environment. Seeking to contribute this experience to a growth oriented company in account management, customer success, or remote operations.
Overview
18
18
years of professional experience
Work History
Business Operations & Customer Experience Manager
Pitch & Rudder
10.2021 - Current
- Oversaw the entire lifecycle of all custom orders, serving as the single point of contact for clients and manufacturers. Guided each order through design development, quoting, revisions, approval, and production. Ensuring clear communication, efficient turnarounds, and client satisfaction.
- Managed all day to day business operations, customer service workflows, and vendor relationships.
- Primary contact for customer communications including order tracking, design approvals, and support.
- Maintained WooCommerce/WordPress storefront and launched product pages.
- Built quoting and project tracking systems across hundreds of product SKUs.
- Developed digital marketing strategies using email and social platforms.
- Handled payments, shipping logistics, and customer delivery coordination.
- Balanced multiple business functions within a small team environment.
Customer Service – Bartender & Server
Various Establishments
01.2008 - 01.2022
- Served as the lead bartender for over a decade, overseeing bar operations and ensuring smooth service flow.
- Maintained deep knowledge of all front of house and back of house operations, acting as a go to resource for staff and management.
- Trained and mentored dozens of new hires, setting standards for service quality, safety, and efficiency.
- Fostered strong relationships with regular patrons and created a welcoming environment that drove customer loyalty.
- Frequently managed high volume shifts single handedly, balancing bar service, customer engagement, and team support.
- Handled daily opening/closing duties, cash reconciliation, and inventory management with precision and accountability.
- Provided cross-functional support during staffing shortages, adapting seamlessly to host, server, and support roles as needed.
- Recognized consistently for reliability, professionalism, and leadership by peers, management, and long time guest
Highlighted Role: Bartender & Server
Tugboat Annie’s
Olympia, WA
05.2008 - 04.2020
- Served as the lead bartender for over a decade, overseeing bar operations and ensuring smooth service flow.
- Maintained deep knowledge of all front-of-house and back-of-house operations, acting as a go-to resource for staff and management.
- Trained and mentored dozens of new hires, setting standards for service quality, safety, and efficiency.
- Fostered strong relationships with regular patrons and created a welcoming environment that drove customer loyalty.
- Frequently managed high-volume shifts single-handedly, balancing bar service, customer engagement, and team support.
- Handled daily opening/closing duties, cash reconciliation, and inventory management with precision and accountability.
- Provided cross-functional support during staffing shortages, adapting seamlessly to host, server, and support roles as needed.
- Recognized consistently for reliability, professionalism, and leadership by peers, management, and long-time guests.
Education
Full Stack Web Development Certificate -
Bloom Institute of Technology
01.2021
B.A. - Philosophy
Evergreen State College
01.2013
Associate of Arts -
South Puget Sound Community College
01.2009
High School Diploma -
Tumwater High School
01.2007
Skills
- Account & Client Relationship Management
- Customer Success & Experience Strategy
- Order Fulfillment & Post-Sale Support
- Escalation Handling & Service Recovery
- Cross-Functional & Remote Team Collaboration
- Vendor & Manufacturer Communication
- Process Improvement & Workflow Optimization
- Project Coordination & Task Management
- CRM & Ticketing Systems Management
- Brand Voice & Customer-Facing Communication
- Digital Campaign Execution
- Documentation, SOPs & Internal Knowledgebase Maintenance
- Web & Ecommerce: WordPress, WooCommerce, Google Analytics
- Email & Marketing: Mailchimp, Canva, Buffer
- Communication & Teamwork: Slack, Zoom, Trello, Notion
- Productivity & Office Tools: Google Workspace, Microsoft Office Suite
- Customer Support & CRM: Zendesk, HubSpot, Gmail Helpdesk Tools
- JavaScript, React, Nodejs, ReduxHTML, CSS, Python
- Fair understanding of version control (Git/GitHub)
References
Available upon request.
Timeline
Business Operations & Customer Experience Manager
Pitch & Rudder
10.2021 - Current
Highlighted Role: Bartender & Server
Tugboat Annie’s
05.2008 - 04.2020
Customer Service – Bartender & Server
Various Establishments
01.2008 - 01.2022
Full Stack Web Development Certificate -
Bloom Institute of Technology
B.A. - Philosophy
Evergreen State College
Associate of Arts -
South Puget Sound Community College
High School Diploma -
Tumwater High School
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