Andrew Slape
Sacramento,CA
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
VPI
SACRAMENTO, CA
11.2021 - Current
- Conduct extensive research on new software's and performed rigorous testing.
- Efficiently handle deployment of software, laptops, phones, tablets, and network devices.
- Monitor software, laptops, phones, tablets, and network devices.
- Plan and install a wide range of equipment, including monitors, printers, security cameras, network equipment, TVs, audio systems, alarm equipment, gate receivers, and strikers on doors. Assisted with installation and maintenance of various low-voltage equipment.
- Train new team members on software and procedures.
- Create standard operating procedures.
- Manage end-to-end IT projects, adhering to strict timelines, budget constraints, and stakeholder expectations.
- Assign licenses, permissions, and streamlined workflows for software including Egnyte, Smartsheet, Rhumbix, Procore, Clearstroy, Office 365, Brivo, BayAlarm, DocuSign, Hilti, OST, Quickbid, Revu, Cisco Meraki, and various others.
- Create Smartsheets for the organization.
- Consistently audit and maintain our systems to keep a secure work environment to ensure maximum efficiency.
- Respond promptly to service requests from staff members.
- Coordinated with vendors for repairs or replacement of defective equipment.
Volunteer
Horizon Family & Community Services
West Sacramento, CA
01.2019 - Current
- General IT Support work.
- Established and oversee Microsoft Admin Center
- Managed all aspects of network systems and assisted with low voltage tasks.
Customer Advocate
Safelite Auto Glass
SACRAMENTO, CA
08.2021 - 11.2021
- Served customers with outstanding support and assistance.
- Efficiently managed customer check-ins for appointments
- Implemented efficient techniques to manage technician workload
- Performed follow-up and sales calls.
- Tracked progress on open cases and updated customers regularly on status changes.
- Escalated complex customer cases as necessary to appropriate teams and departments.
Supervisor
Kohl's
Natomas, CA
11.2019 - 07.2021
- Supervised all front of store operations
- Managed registers and processed sales of Kohl’s cards, while also overseeing product placement of impulse items.
- Maintained high performance levels within my team by consistently meeting daily quotas for Kohl’s cards and exceeding customer service expectations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Crew Member
Papa Murphy's
West Sacramento, CA
05.2019 - 11.2019
- Assisted management team with inventory counts of food products and beverage supplies.
- Prepared a variety of pizzas
- Checked expiration dates on all products before serving them to customers.
- Maintained an organized work area to ensure efficient operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Project Management Certificate -
Google
12-2023
IT Support Specialist Certificate -
Google
11-2022
High School Diploma -
River City High School
West Sacramento, CA12-2019
Skills
Technical skills
- Experience with project management ideologies
- Knowledge of network administration and infrastructure management
- Competence in system administration
- Asset Management
Information Security
- Understanding of cybersecurity principles and best practices
- Experience with vulnerability principles and best practices
- IT Security Management
Project Management
- Proficient in project planning, scheduling, and resource management
- Strong organization skills
- Cost Analysis
Communication
- Excellent verbal and written communication skills
- Ability to explain technical information to non-technical stake holders
- Experience in preparing technical documentation and reports
Problem Solving
- Ability to solve technical issues
- Experienced in troubleshooting
- Ability to adapt
Customer Service
- Dedicated to providing exceptional client and end-user support
- Experience in handling inquiries and resolving skills
Adaptability
- Able to learn and adapt to new technologies
- Willingness to take on new challenges and responsibilities
Leadership
- Demonstrated leadership qualities
- Experience in leading others
Continuous learning
- Participation in training programs, workshops, or certifications
Teamwork
- Experience in sharing knowledge and skills with team members
- Ability to contribute positively to a team and keep a supportive work environment
Timeline
IT Support Specialist
VPI
11.2021 - Current
Customer Advocate
Safelite Auto Glass
08.2021 - 11.2021
Supervisor
Kohl's
11.2019 - 07.2021
Crew Member
Papa Murphy's
05.2019 - 11.2019
Volunteer
Horizon Family & Community Services
01.2019 - Current
Project Management Certificate -
Google
IT Support Specialist Certificate -
Google
High School Diploma -
River City High School
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