ANDREW SLUKA
Wesley Chapel,FL
Summary
Dynamic insurance professional with extensive experience at USAA, specializing in client relations and regulatory compliance. Demonstrated success in delivering customized insurance solutions and consistently exceeding sales targets. Proficient in CRM management and risk assessment, with a strong emphasis on team collaboration and meticulous attention to detail. Recipient of the Made for Excellence Award, reflecting a commitment to excellence in service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
USAA Insurance Agency
Tampa, US
01.2024 - Current
- Worked with the USAA Insurance Agency to provide tailored insurance solutions for clients.
- Utilized multiple rating systems to find the best coverage and pricing options.
- Extensive use of CRM tools to accurately document client interactions, policies, and follow-up actions.
- Ensured compliance with industry regulations while maintaining exceptional customer service standards.
Insurance Agent
USAA
Tampa, US
10.2019 - 01.2024
- As an insurance professional, I work with members to get homeowners, auto, personal articles floaters, and umbrella insurance. I also uncover any underlying needs that they may have while doing so.
- Honored with the Made for Excellence Award.
- I am licensed in all 50 states.
Bartender/Server
Saddlebrook Resorts
Wesley Chapel, US
09.2017 - 10.2019
- Assisted in training new bartenders on company protocols and drink recipes.
- Managed inventory by restocking supplies and tracking usage levels regularly.
- Engaged with guests to ensure positive experiences and prompt service.
Customer Service Manager
Walmart
Wesley Chapel, US
12.2014 - 09.2017
- As a customer service supervisor I am tasked with making sure all the cashiers on the front end are on task and are kept up with on breaks and lunches.
- I provide associates with register loans as well as maintain daily register audits and the end and begging of shift for register tills.
- I am to maintain a clean and safe parking lot by utilizing my cart associates, and finally I direct and maintain the cleanliness of the store by directing maintenance associates to areas for cleaning.
- Also assist in scheduling and evaluations of associates.
Air Traffic Controller
United States Air Force (Active Duty)
Sumter, US
06.2011 - 09.2014
- Provided expeditious and courteous instructions for aircraft operating in Shaw airspace, along with overseeing younger airmen coming up through training at the base.
- Was a Mentor to and assisted with the training of airmen at both my operational base and my training base.
- Honorably discharged vet.
Education
Some college - Computer science
Pasco-Hernando Community College
Dade City, FL02.2011
Skills
- Property & Casualty License 2044
- CRM management
- Client relations
- Insurance processes
- Regulatory compliance
- Sales strategies
- Risk assessment
- Team collaboration
- Attention to detail
- Sales strategy
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- FAA Controllers card, 09/01/11
- Property & Casualty License, 2044
Assessments
Customer Service Skills Assessment, Proficient
Military Service
United States Air Force, United States, Airman's first class, 06/01/11, 09/01/14, Global war on terrorism badge, Marksman badge, National Defense Service Medal
References
References available upon request.
Timeline
Account Manager
USAA Insurance Agency
01.2024 - Current
Insurance Agent
USAA
10.2019 - 01.2024
Bartender/Server
Saddlebrook Resorts
09.2017 - 10.2019
Customer Service Manager
Walmart
12.2014 - 09.2017
Air Traffic Controller
United States Air Force (Active Duty)
06.2011 - 09.2014
Some college - Computer science
Pasco-Hernando Community College
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