Andrew Smith

• Delivered packages to customer doorsteps and business offices.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Achieved record of zero accidents through adherence to traffic laws and safety protocols.
• Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
• Assisted with training of new employees.

I worked in the Pizza business during College, Trade School and during the pandemic. My primary job was Delivery Driver. I am trained in all positions within the store, opening, prepping, assembly, baking, boxing, cleaning, closing, orders and cashier.

• Improved customer satisfaction by consistently delivering orders on time and with accuracy.
• Maintained a clean driving record, ensuring safe and responsible transportation of food items.
• Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
• Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
• Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
• Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.

• Contributed to the successful completion of numerous commercial projects by installing high-quality electrical lighting retrofit systems according to specifications.
• Collaborated with a team to successfully complete large-scale installation projects within strict deadlines.
• Tested wiring and other system parts for electrical flow and function.
• Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.

• Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
• Kept accurate records of time and materials used for each job to compile into service reports.
• Repaired all major components of AC systems
• Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
• Supervised and instructed assistants and training new employees
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Sold HVAC systems, parts and warranty programs.

Position had more emphasis on sales and warranty programs. Position included repair and maintenance of residential HVAC systems