Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Smith

Conroe

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my organization and problem-solving skills at Connect2health to significantly improve front desk efficiency. My professional demeanor and commitment to service excellence, backed by a track record in office management and customer service, consistently boosted client satisfaction and operational productivity.

Overview

17
17
years of professional experience

Work History

Receptionist

Connect2health
08.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Massage Therapist

Soothe
09.2017 - 06.2021
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.

Server

Studio Movie Grill
08.2008 - 05.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Produce Clerk

Sprouts Farmers Market Inc, Grocery
04.2018 - 07.2020
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
  • Sorted and packaged produce items to prepare for shipments.
  • Participated in periodic training sessions to stay informed about organic and non-GMO produce trends.

Massage Therapist

Massage Envy
11.2015 - 08.2017
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.

Assistant Crew Leader

Census 2010
06.2010 - 01.2013
  • Ensured all equipment was maintained properly, scheduling repairs as necessary to minimize downtime.
  • Provided excellent customer service, addressing concerns promptly and professionally.
  • Increased overall productivity by delegating tasks effectively and monitoring progress regularly.
  • Contributed to a safer work environment by enforcing safety protocols and conducting regular inspections.
  • Liaised between management and crew members to address any misunderstandings or conflicts promptly.
  • Managed inventory efficiently, ensuring proper stock levels for uninterrupted workflow.
  • Enhanced team efficiency by implementing streamlined processes and communication strategies.
  • Facilitated smooth shift transitions by providing thorough handovers and highlighting any outstanding tasks or concerns.
  • Organized regular team meetings to discuss progress on projects, share updates, and identify areas for improvement.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Education

None - Arts

Lone Star College
Cypress, TX

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Professional demeanor
  • Service-oriented mindset
  • Office management
  • Front desk operations
  • Phone etiquette
  • Multitasking and prioritization
  • Reception desk management
  • Calm demeanor
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Payment processing

Timeline

Receptionist

Connect2health
08.2021 - Current

Produce Clerk

Sprouts Farmers Market Inc, Grocery
04.2018 - 07.2020

Massage Therapist

Soothe
09.2017 - 06.2021

Massage Therapist

Massage Envy
11.2015 - 08.2017

Assistant Crew Leader

Census 2010
06.2010 - 01.2013

Server

Studio Movie Grill
08.2008 - 05.2010

None - Arts

Lone Star College

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Andrew Smith