Summary
Overview
Work History
Education
Skills
Websites
Certification
It Experience
Timeline
Generic

Andrew Smith

Cypress

Summary

Versatile professional with a robust background in cybersecurity and customer service, exemplified by a top sales achievement at BlueGreen Vacations and securing assets over $64 billion in the US Air Force. Skilled in Linux scripting and exceptional at problem-solving, I excel in dynamic environments requiring adaptability and meticulous attention to detail. Possess strong communication skills, ability to multitask efficiently, and expertise in various operating systems. Adept at maintaining calm and professional demeanor in fast-paced environments, ensuring smooth operation of communication systems.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Call Agent

Liveops
Cypress
01.2024 - Current
  • Learn business policies and procedures to be contracted to WFH and provide exceptional customer service within a three-week orientation process on average
  • Adapting to given problem and finding correct solution for each customers need to keep the business reputable
  • Conducted basic troubleshooting methods
  • Hours per week (HPW): 40

Driver

Uber
Las Vegas
09.2021 - 01.2024
  • Providing on demand transportation for different clientele with a professional disposition
  • Maintained 5-star rating and clean automotive to keep clientele in refreshing atmosphere
  • Continuously strived to reach daily and weekly quotas to stay focused on having availability for clients
  • HPW: 40

Sales Representative

BlueGreen Vacations
Las Vegas
09.2021 - 01.2022
  • Obtained timeshare license in 14 hours worth of training and passed with 90%
  • Made top sales for three weeks in a row which contributed to the branch being highest ranked in company for the quarter
  • Gained over $300,000 in sales for the company by time of leaving
  • HPW: 30

Security Forces

US Air Force
F.E. Warren AFB
12.2014 - 09.2021
  • Possessed security clearance to maintain security for personnel and property worth over $64 billion in value
  • Completed inspections that resulted in awards for group and self
  • Used TTP, MITRE ATT&CK, and other procedures to identify threats
  • Interpersonal skills were used to diffuse escalated incidents
  • Properly documented gear with attention to detail, resulting in awards for inspection
  • Lead, assisted, and participated in over 70 training exercises
  • HPW: 60
  • Area Supervisor
  • Team Lead
  • Training Instructor
  • Sponsor

Education

Bachelor of Science - Cybersecurity

American Military University
Charles Town, WV
01-2024

MBA - Cybersecurity

American Military University
Charles Town, WV
01-2027

Skills

  • Linux command-line scripting
  • MySQL
  • Python
  • Cisco networking
  • Firewall setup
  • Cybersecurity vulnerability management
  • Threat detection
  • Incident Recovery Plans (IRP)
  • Cybersecurity forensics tools
  • FTK
  • Encase
  • WireShark
  • TCPDump
  • SIEM tools
  • SOAR
  • NIST CSF
  • GitHub
  • AWS
  • Business continuity and disaster recovery plans
  • Triage
  • PCI DSS
  • HIPAA
  • Attention to detail
  • Adaptability
  • Perseverance
  • Discipline
  • Customer service
  • Business sales
  • Problem solving
  • Excellent interpersonal skills

Certification

  • Google Cybersecurity Professional, 01/01/24
  • CompTIA Security+, 01/01/24

It Experience

  • Google Cybersecurity Certification, A simulated incident occurred at an organization, and I was to play the role of Tier I SOC analyst., Triage multiple reports and any findings deemed worthy of reporting from the SIEM tool logs., Escalated the most pressing incident to higher stakeholders about a geolocation attempted entry outside of normal business hours., Found all the incidents and accurately escalated incidents in order of importance.
  • CompTIA Security+, A performance-based question (PBQ) wanted to properly identify threat, threat vector, and how to achieve threat actor’s goal., Properly identify each to get a passing score., One scenario was a threat actor wanting to achieve the goal of gaining money from a company with a vulnerability of staff training. To achieve this, one would simulate attacking them through a phishing email and a crypto ransomware attack., Achieved a passing score on the test to get CompTIA Security+ certification.
  • American Military University, Class for digital forensics has a lab that requires using FTK Imager for isolating data to be studied later., Successfully save the data by giving it a hash function for nonrepudiation and integrity during the chain of custody., Found the section needed to be saved. Initiated steps to place MD5 hash on file. Reproduced steps to check that the file was saved successfully., Teacher checked over work to ensure the assignment was completed. Was given a passing grade for work completed in FTK Imager.

Timeline

Call Agent

Liveops
01.2024 - Current

Driver

Uber
09.2021 - 01.2024

Sales Representative

BlueGreen Vacations
09.2021 - 01.2022

Security Forces

US Air Force
12.2014 - 09.2021

Bachelor of Science - Cybersecurity

American Military University

MBA - Cybersecurity

American Military University
Andrew Smith