ANDREW SMITH
Security Manager
Anderson,sc
Summary
Security Account Manager at Allied Universal Security Services with proven expertise in compliance and vulnerability assessment. Successfully enhanced client satisfaction through personalized security solutions and proactive communication, achieving high retention rates. Skilled in CCTV monitoring and team management, fostering a culture of safety and operational excellence.
Professional security expert prepared for this role with extensive experience in managing security accounts and ensuring client safety. Known for effective team collaboration and consistently achieving results. Reliable and adaptable, with strong skills in risk management and strategic planning.
Overview
11
11
years of professional experience
Work History
Security Account Manager
Allied Universal Security Services
11.2023 - Current
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
- Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
- Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
- Maintained high levels of client retention by consistently delivering exceptional service and results.
- Kept team compliant with security protocols and appearance standards.
- Implemented new technologies to enhance surveillance capabilities and reduce response times in emergencies.
- Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 10 security personnel during shift.
Materials and Logistics Lead
Plastic Omnium
06.2018 - 01.2020
- Implemented lean principles in materials management, driving continuous improvement and cost savings.
- Managed procurement activities, ensuring timely requisition processing and adherence to budgetary constraints.
- Improved supplier performance by conducting regular reviews, addressing issues proactively, and fostering collaboration.
- Championed safety culture in warehouse operations by enforcing strict adherence to guidelines and providing ongoing training for staff members.
- Increased accuracy of inventory records with regular audits, resulting in better stock control and reduced waste.
- Streamlined warehouse operations for increased productivity through process improvements and staff training.
- Ensured compliance with industry regulations and company policies in all aspects of materials handling and storage practices.
- Tracked orders and notified customers of status or potential delays.
Satellite Installation Technician
AT&T
05.2017 - 05.2018
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
- Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
Sales Specialist
Lowes Home Improvment
09.2014 - 05.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Pendleton High School
Pendleton, SC05-2004
Skills
- Compliance
- Industry awareness
- Daily incident reporting
- Vulnerability assessment
- General security
- CCTV monitoring
- Security team management
- Safety and security regulations
- CCTV experience
- Safety and security procedures
- Operations management
- Employee relations
- Schedule management
- Emergency planning
- Site visits
- Training management
- Training oversight
- Compliance management
- Staff monitoring
Timeline
Security Account Manager
Allied Universal Security Services
11.2023 - Current
Materials and Logistics Lead
Plastic Omnium
06.2018 - 01.2020
Satellite Installation Technician
AT&T
05.2017 - 05.2018
Sales Specialist
Lowes Home Improvment
09.2014 - 05.2017
High School Diploma -
Pendleton High School
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