Andrew Smith
Bonita Springs
Summary
My hope is to create a long-term relationship with my employers as well as to provide an excellent experience for guests/customers. I have high expectations for myself, which help to drive my ability and my understanding of proper guest satisfaction and customer services. I consider myself hard working with an able to demonstrate a great work ethic. I am a very hands on and outgoing team leader and player, but still has the ability to grow and learn new skills. I have years of lead and management experience id love to implement into a new work setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beertender
Ceremony Brewing
08.2024 - Current
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Maintained a clean and organized bar environment for improved customer experience.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Served high customer volumes during special events, nights, and weekends.
Lead Store Associate
Curaleaf Dispensary
01.2022 - Current
- Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Excellent in communicating effectively with team members and guests.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while controlling labor costs.
- Utilized strong communication skills to relay important information between management and associates effectively.
- Complete understanding of cash handling and POS operations.
- Accept, move, and store incoming delivery shipments.
- Streamlined store operations for increased efficiency and organization through effective inventory management.
- Assisted in the development and execution of store-wide sales initiatives, leading to growth in both revenue and customer base.
Sales Associate
Curaleaf Dispensary
07.2021 - Current
- Educating new patients on products, methods, and proper usage of all products.
- Assist delivery team with ride-along/delivery of product if necessary or requested.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assist in opening and closing procedures.
- Assure the general operation of the dispensary runs effectively and efficiently.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Packaging Technician
Seed & Smith Cannabis
10.2020 - 03.2021
- Accurately record, chart, and stamp all product paperwork.
- Package flower, 1/8ths, Ounces, Pre-Rolls
- Assembling cartridges and packaging distillates into carts for wholesale.
- Assembling boxes, bags, and trays for wholesale. Including labeling stickers and THC, CBD contents
- Operating various automated packaging machines.
- Aiding in the general operations of the dispensary.
- Hands on with product.
- Maintaining product variants and waste management in line with policies.
- Quality inspection and assurance.
Concierge Services
The Quincy Apartments
02.2018 - 01.2020
- Setting up bookings for the amenities space, freight elevators for moving. As well as, appointments and tours for future residents.
- Answering phones in a profession manner, directing calls to leasing, maintenance, management, or current residents.
- Setting up service requests and assisting in residential maintenance requests.
- Process and inventory for incoming and outgoing packages/mail.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Provide minor security, observing the security cameras and working along Allied Universal.
- Assisted concierge services by offering personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Provided excellent concierge services by arranging transportation services when required along with booking restaurant reservations as per the guest''s preferences.
Boat Captain Supervisor
Naples Zoo
06.2017 - 01.2018
- Safely operate 30ft Catamarans in various calm and hazardous weather.
- Supervise all daily boat dock procedures.
- Assure customer satisfaction before, during, and after the cruise.
- Provide exceptional education experience for adults and children alike.
- Inform guests of daily events, upcoming shows, and conservation efforts. As well as provide additional methods of conservation they can do at home.
- Coordinate other captains and provide updates on private tours, maintenance, and boat functionality.
- Coordinate with maintenance staff members on which boats need checkups, gas, maintenance, etc.
- Report to primate keepers for any and all information regarding the primates and/or their islands, and relay to employees and peers.
Boat Captain
Naples Zoo
10.2016 - 06.2017
- Assist in opening and closing of boat dock operations.
- Guide 30 ft catamaran pontoon boat through primate inhabited islands.
- Provide guests a safe and information tour of the primates, provide facts about nutrition, diet, and daily life activities.
- Assure dock and boarding rules to all guests before loading the boats.
- Daily cleaning and maintenance checkups for all 4 catamarans and surrounding dock area.
- Fueling and operating catamarans from open to close (Ex. 33 tours a day on a seasonal day)
Education
High School Diploma -
Gulf Coast High School
Naples, FL01.2009
Skills
- Cleanliness and hygiene
- Pouring techniques
- Food pairing recommendations
- Maintaining equipment
- Customer service
- Highly reliable
- Clear and effective communication
- Engaging personality
- Outgoing personality
- Customer service expertise
- Food preparation
- Cash register operation
- Handling difficult customers
- Food service
- Responsible alcohol service
- Staff management
- Payment processing
- Service-oriented mindset
- New hire training
- Team training and development
- Beverage preparation
- Organizational skills
- Critical thinking
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Hospitality and accommodation
- Point of sale systems
- Outstanding customer service
- Cash and credit transactions
- Bar restocking
- Dining room management
Certification
- Microsoft Word
- Excel
Additional Information
- Skills:
- Supervisor / Team Leader and team player. Can help assure that task and jobs are finished promptly. Ability to work great with peers, supervisors and senior staff.
- Hands on when it comes to working, learning, and teaching.
- Critical thinker. Hard working and punctual ability to oversee tasks to completion. Setting a higher bar for myself and staff to assure a strong completion rate.
- Natural problem solver.
- Strong ability to communicate with guests and staff members. Positive and very outgoing attitude creating an excellent customer service record. Assurance of guest satisfaction for continued business.
- Strong ability to multi-task.
Timeline
Beertender
Ceremony Brewing
08.2024 - Current
Lead Store Associate
Curaleaf Dispensary
01.2022 - Current
Sales Associate
Curaleaf Dispensary
07.2021 - Current
Packaging Technician
Seed & Smith Cannabis
10.2020 - 03.2021
Concierge Services
The Quincy Apartments
02.2018 - 01.2020
Boat Captain Supervisor
Naples Zoo
06.2017 - 01.2018
Boat Captain
Naples Zoo
10.2016 - 06.2017
High School Diploma -
Gulf Coast High School
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