Andrew Smith
Pollock Pines,California
Summary
Dynamic Service Technician with extensive experience at Thompsons Chrysler Dodge Jeep Ram, excelling in diagnosing complex automotive issues and implementing effective repair solutions. Proficient in automotive technology and committed to exceptional customer service. Fluent in computer operation, diagnosis and repair. I consistently enhance client satisfaction while adhering to safety protocols. Proven ability to utilize innovative software for efficient problem resolution.
Overview
20
20
years of professional experience
Work History
Service Technician
Thompsons Chrysler Dodge Jeep Ram
04.2019 - Current
- Diagnosed customer complaints and made recommendations for repair in all areas of automotive including ;electrical, high voltage, air conditioning, engine, transmission and drivetrain, suspension, drivability and accessory installations.
- Performed safety inspections and documented findings with electronic repair order system.
- Installed new equipment in accordance with service information and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Lodi Chrysler Dodge Jeep Ram
01.2018 - 04.2019
- Diagnosed customer complaints and made recommendations for repair in all areas of automotive including ;electrical, high voltage, air conditioning, engine, transmission and drivetrain, suspension, drivability and accessory installations.
- Performed safety inspections and documented findings with electronic repair order system.
- Installed new equipment in accordance with service information and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Thompsons Chrysler Dodge Jeep Ram
05.2016 - 01.2018
- Diagnosed customer complaints and made recommendations for repair in all areas of automotive including ;electrical, high voltage, air conditioning, engine, transmission and drivetrain, suspension, drivability and accessory installations.
- Performed safety inspections and documented findings with electronic repair order system.
- Installed new equipment in accordance with service information and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Lodi Chrysler Dodge Jeep Ram
12.2013 - 05.2016
- Diagnosed customer complaints and made recommendations for repair in all areas of automotive including ;electrical, high voltage, air conditioning, engine, transmission and drivetrain, suspension, drivability and accessory installations.
- Performed safety inspections and documented findings with electronic repair order system.
- Installed new equipment in accordance with service information and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
Glass Repair Technician
Visions Automotive Glass Center
03.2012 - 11.2013
- Solicited glass repair to customers of local gas stations or car washes as well as door-to-door sales.
- Performed glass repair on-site using specialized glass repair tools.
- Filed insurance claims for customers that have glass repair coverage in their policy.
- Scheduled glass replacement for those that were beyond repair.
- Documented work and customer information on sales tickets.
- Maintained professionalism and courtesy during interactions with customers.
Sales Lot Porter
Geweke Ford
05.2008 - 01.2009
- Maintained cleanliness of cars on sales lot.
- Performed interior and exterior detail of vehicle at point of sale.
- Assisted with shop cleaning during slower times.
- Drove to other locations to retrieve cars for trade.
- Performed various tasks as needed around car lot and mechanic shop.
Servers Assistant
Woodbridge Golf & Country Club
03.2006 - 05.2008
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Setup and maintained special events including private parties, birthdays, tournaments and weddings.
Team Member
McDonald's
10.2005 - 03.2006
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Arts - Information Technology Cybersecurity
Strayer University
Rancho Cordova, CA01-2030
No Degree - Automotive Technology
Universal Technical Institute
Sacramento, CA03-2011
Skills
- Proficiency in automotive technology
- Troubleshooting and diagnosing issues
- Knowledge of basic electrical principles
- Problem solving and repair implementation
- Computer fluency
- Customer service experience
- Experience handling sensitive or confidential data
- Experience with innovative customer centric solution software
- Experience with programming electronics software
Timeline
Service Technician
Thompsons Chrysler Dodge Jeep Ram
04.2019 - Current
Service Technician
Lodi Chrysler Dodge Jeep Ram
01.2018 - 04.2019
Service Technician
Thompsons Chrysler Dodge Jeep Ram
05.2016 - 01.2018
Service Technician
Lodi Chrysler Dodge Jeep Ram
12.2013 - 05.2016
Glass Repair Technician
Visions Automotive Glass Center
03.2012 - 11.2013
Sales Lot Porter
Geweke Ford
05.2008 - 01.2009
Servers Assistant
Woodbridge Golf & Country Club
03.2006 - 05.2008
Team Member
McDonald's
10.2005 - 03.2006
Bachelor of Arts - Information Technology Cybersecurity
Strayer University
No Degree - Automotive Technology
Universal Technical Institute
Top Tech 2024
Award for exceptional customer survey scores and meeting training requirements for the year 2024.
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