Andrew Snovell
Henrico
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Financial, Broadcasting, Promotions, and Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ocean Network Express
06.2023 - 01.2024
- Working with shipping vessels internationally in regards to onboarding cargo, making sure all documents have been received, and to make sure shipping regulations were followed to avoid delays at port.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service protocols.
- Managed accounts and billing issues, ensuring accurate information and timely resolution.
- Collaborated with cross-functional teams to improve service delivery and enhance customer satisfaction.
Transfer Agent
Commonwealth Fund Services
10.2022 - 06.2023
- Commonwealth Fund Services, Richmond, VA Met with members to understand goals and recommend solutions to t specic needs. Targeted accounts at senior and executive levels and secured funding for future initiatives. Educated and worked with clients on ROI terms to nd accurate solutions. Collaborated with clients to maintain relationships and provide customers with thorough support and guidance. Created and implemented strategic trading approaches.
- Facilitated accurate processing of shareholder transactions and account maintenance.
- Ensured compliance with regulatory requirements through meticulous documentation and reporting.
- Coordinated communication between clients and internal teams to resolve inquiries efficiently.
Customer Service Representative
T-Mobile
01.2022 - 04.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
Bankruptcy Specialist II
Truist Financial
05.2015 - 04.2022
- Responsible to ensure timely and thorough processing of active mortgage bankruptcy accounts Monitors status of active mortgage bankruptcy accounts and orders all necessary supporting documentation Adhere to State, Local, and
- Federal Law Federal, State and Local Bankruptcy laws, internal compliance standards, and investor, insurer, and agency guidelines Bankruptcy Reports including Rearmation's, Motion For Relief, and established other reports as needed Very fast passed environment Meeting or exceeding assigned time frames to complete these Reports. Handled 70-80 accounts daily.
Loss Mitigation Specialist II
Citi
07.2014 - 06.2015
- Performed excellent customer service, and varying options to clients behind on their account status or delinquency. Working out options both benefitting the client and company. Identified and addressed early and late-stage collections requirements, volumes, issues, and timelines for portfolio or group of portfolios. SAFE exam Certified MLO licensed through NMLS.
Loss Mitigation Specialist II
Citi
11.2011 - 06.2013
- Performed excellent customer service, and varying options to clients behind on their account status or delinquency. Working out options both beneficial for the client and company. Identify, and addresses early and late-stage collections requirements, volumes, issues, and timelines for portfolio or group of portfolios. SAFE exam certified MLO licensed through NMLS Worked with
- Clients provided options for 60-80 homebuyers per month
Promotions Assistant
Iheartmedia, Clear Channel
04.2002 - 10.2003
- Coordinated promotional events to enhance brand visibility and engage target audiences.
- Assisted in developing marketing materials, ensuring alignment with campaign objectives and company standards.
- Managed logistics for promotional activities, including venue selection, setup, and vendor coordination.
- Conducted market research to identify trends and inform promotional strategies for maximum impact.
- Managed inventory of promotional items, guaranteeing adequate supplies for all events and activities.
Promotions Team Member
Cox Radio
05.2000 - 08.2002
- Coordinated promotional events to enhance brand visibility and customer engagement.
- Developed marketing materials to effectively communicate product benefits to target audience.
- Executed social media campaigns, increasing online presence and customer interaction.
- Assisted in organizing logistics for promotional activities, ensuring smooth operations on-site.
- Monitored inventory levels of promotional materials, optimizing resources for events.
- Maintained a professional appearance while representing clients'' brands, fostering credibility and trust among consumers.
Board Operator Disc Jockey
Capstar Broadcasting / The Buzz FM
04.1998 - 09.2000
- Operated broadcast equipment to ensure seamless transmission of audio and visual content.
- Monitored signal quality and made real-time adjustments to maintain optimal standards.
- Coordinated with production teams to schedule programming and manage on-air transitions.
- Assisted in troubleshooting technical issues, ensuring minimal disruption during broadcasts.
- Maintained accurate logs of broadcast activities, including timing and content changes.
- Implemented process improvements that enhanced workflow and reduced downtime during shifts.
- Contributed to increased listener engagement by selecting and scheduling appropriate music for various programs.
Promotions Assistant/ Disc Jockey
WSFX Broadcasting
09.1996 - 03.1997
- Coordinated promotional events, ensuring alignment with marketing strategies and brand objectives.
- Assisted in managing social media campaigns to increase audience engagement and brand awareness.
- Collaborated with vendors to secure promotional materials and services for various events.
- Supported logistics planning for events, including venue selection and setup coordination.
- Generated on-air promotional scripts to promote client marketing and advertising initiatives.
Disc Jockey Promotions
Capitol Broadcasting
08.1989 - 02.1991
- Curated playlists to enhance listener engagement and satisfaction during broadcasts.
- Operated audio equipment to ensure high-quality sound production for live events.
- Collaborated with marketing teams to promote shows and increase audience reach.
- Conducted live interviews with guests, fostering dynamic interactions with listeners.
- Participated in community events and fundraisers and professionally represented station.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
Disc Jockey
Roy H Clark Broadcasting
06.1987 - 10.1989
- Curated diverse playlists tailored to audience preferences and event themes.
- Managed sound equipment setup and troubleshooting for optimal performance.
- Collaborated with event planners to coordinate music schedules seamlessly.
- Introduced innovative mixing techniques enhancing audience engagement.
- Mentored junior DJs, fostering skill development and industry knowledge.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
Sales Assistant
Peaches Records
10.1988 - 02.1989
- Supported sales team by managing customer inquiries and providing product information.
- Assisted in inventory management using point-of-sale systems for accurate stock levels.
- Collaborated with marketing to execute promotional campaigns and drive store traffic.
- Streamlined order processing procedures to enhance efficiency and customer satisfaction.
- Developed strong relationships with customers, resulting in repeat business and referrals.
Disc Jockey
WRSF Surf 106
07.1987 - 02.1989
- Optimized workflow efficiency through strategic music programming.
- Led initiatives in integrating new audio technologies at events.
- Developed marketing strategies that increased client engagement and bookings.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
Education
Some College - Economics
The College Of The Albemarle
Manteo, NC09.1991
Skills
- With outgoing, positive demeanor and proven skills in establishing rapport with
- Complaint resolution
- Operation
- Financial Analysis
- Analyze Data
- Cash handling
- Forecasting
- Communication
- Articulate, energetic and results-oriented with exemplary passion for
- Retail Management
- Experience in the Financial and Telecommunications industry Solid team player
- Developing relationships, cultivating partnerships
- Store Management Experience
- Excellent written and oral
- Clients Motivated to maintain customer satisfaction and contribute to
- Knowledgeable and dedicated customer service professional with extensive
- Microsoft Word
- General Ledger Reconciliation
- Maintaining Records
- Account Management
- Data Entry
- Telephone etiquette
- Documentation review
- Accounting
- Customer service
- Bank Reconciliation
- Restaurant experience
- Leadership
Certification
- MLO License
- Food Handler Certification
- Driver's License
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Ocean Network Express
06.2023 - 01.2024
Transfer Agent
Commonwealth Fund Services
10.2022 - 06.2023
Customer Service Representative
T-Mobile
01.2022 - 04.2022
Bankruptcy Specialist II
Truist Financial
05.2015 - 04.2022
Loss Mitigation Specialist II
Citi
07.2014 - 06.2015
Loss Mitigation Specialist II
Citi
11.2011 - 06.2013
Promotions Assistant
Iheartmedia, Clear Channel
04.2002 - 10.2003
Promotions Team Member
Cox Radio
05.2000 - 08.2002
Board Operator Disc Jockey
Capstar Broadcasting / The Buzz FM
04.1998 - 09.2000
Promotions Assistant/ Disc Jockey
WSFX Broadcasting
09.1996 - 03.1997
Disc Jockey Promotions
Capitol Broadcasting
08.1989 - 02.1991
Sales Assistant
Peaches Records
10.1988 - 02.1989
Disc Jockey
WRSF Surf 106
07.1987 - 02.1989
Disc Jockey
Roy H Clark Broadcasting
06.1987 - 10.1989
Some College - Economics
The College Of The Albemarle
FCC Licensed
Received an FCC License in 1986 while taking broadcasting in high school.
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