Andrew Solis
TORRANCE,CA
Summary
Accomplished Director of Operations at E3 Collision, adept in strategic planning and execution, significantly enhancing operational cohesiveness and productivity. Expert in cost control and process improvements, leading to substantial savings. Skilled in team leadership and customer service management, fostering employee motivation and client loyalty. Achieved remarkable organizational growth through decisive decision-making and workforce planning. Knowledgeable Management with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director Of Operations
E3 Collision
08.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
General Manager
Sam's Auto Land
09.1996 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Involved in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
GED -
Carson High
Carson, CA06.1989
Skills
- Operations Oversight
- Strategic planning and execution
- Process Improvements
- Cost Control
- Workforce Planning
- Team Leadership
- Decision-Making
- Customer Service Management
- Hiring and Onboarding
- Human Resources
- Employee Motivation
Certification
ASE Certified
I-Car Platinum
I-Car Steel Structural
I-Car Steel Sectioning
I-Car Steel Welding
I-Car aluminum Welding
Tesla Certified
Tesla Collision Training (Hands On)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Director Of Operations
E3 Collision
08.2022 - Current
General Manager
Sam's Auto Land
09.1996 - 07.2022
GED -
Carson High