Andrew Souza
New London,CT
Summary
Adaptable professional with a strong record in project management, team leadership, and organized documentation. Experience spans solar construction, account management, and service operations, with a focus on resolving issues quickly, improving workflows, and supporting strong client and team outcomes.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Senior Project Engineer
SOLV Energy, LLC.
11.2024 - Current
- Coordinated utility-scale solar construction activities across engineering, procurement, and field teams.
- Reviewed drawings, specifications, and submittals to support accurate installation execution.
- Tracked RFIs, change orders, and design revisions to maintain project alignment.
- Supported project schedules by monitoring milestones, deliverables, and contractor progress.
- Collaborated with superintendents and subcontractors to resolve field issues and prevent delays.
- Prepared QA/QC documentation to verify compliance with engineering and construction standards.
- Identified potential risks early in the process, allowing proactive mitigation measures to prevent delays or setbacks.
- Mentored junior engineers to develop their skills, resulting in a more knowledgeable and versatile workforce.
- Developed comprehensive documentation that captured essential technical information, facilitating knowledge transfer among team members and providing valuable reference materials for future projects.
Director of Special Accounts
BTX Global Logistics
01.2022 - 11.2024
- Managed special accounts inquiries, resolving billing discrepancies and service exceptions with accuracy.
- Coordinated shipment escalations, ensuring timely communication between operations, sales, and customer contacts.
- Reviewed account activity to identify recurring issues and support corrective action plans.
- Maintained detailed records for special account cases, claims, and resolution follow-up.
- Partnered with internal teams to expedite urgent shipments and prevent service delays.
- Streamlined resolution workflows, improving consistency across special account handling.
- Negotiated favorable terms on behalf of clients, securing advantageous pricing structures and added benefits.
- Delivered comprehensive monthly reports on account performance, highlighting successes and areas for improvement.
- Championed process improvements that led to improved operational efficiency in managing special accounts while maintaining a high level of client satisfaction.
Account Manager
State Farm
12.2020 - 01.2022
- Managed client portfolios, maintaining policy accuracy and responsive service across daily account needs.
- Advised customers on coverage options, aligning solutions with changing personal and business risks.
- Coordinated policy renewals, endorsements, and documentation to support smooth account servicing.
- Reviewed accounts for cross-sell opportunities, expanding protection while preserving client relationships.
- Maintained detailed records in CRM systems, ensuring organized documentation and compliance.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Security Supervisor
Windjammers Seafood Restaurant
07.2020 - 01.2022
- Coordinated incident response for disturbances, emergencies, and suspicious activity.
- Supervised security staff, ensuring consistent enforcement of restaurant safety and access procedures.
- Monitored dining areas, entrances, and parking lots to prevent disruptions and unauthorized entry.
- Trained new security personnel on patrol routines, report writing, and guest interaction standards.
Casino Accounting Operations
Foxwoods Resort and Casino
04.2019 - 07.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Displayed respect and friendliness towards team members while assisting with tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled cash and casino markers exceeding $200,000 on a daily basis.
Marketing Operations
Mohegan Sun Casino And Resort
08.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Head Food Runner
Groton Townhouse
10.2015 - 04.2018
- Supervised food runner workflow, prioritizing tables and adjusting pacing during high-volume service.
- Coordinated food delivery between kitchen and dining room to maintain order accuracy and timely service.
- Trained new runners on tray handling, table numbering, and dining room communication standards.
- Verified special requests and dietary modifications before delivering dishes to guests.
- Communicated continuously with servers and kitchen staff to resolve ticket delays and missing items.
Education
Associate of Science - Accounting
Three Rivers Community College
Norwich05-2019
No Degree - Accounting
Dominican College
Blauvelt, NYHigh School Diploma -
New London High School
New London06-2016
Skills
- Project management
- Site management
- Construction site logistics
- Design review
- Project completion
- Supply chain logistics
- Transportation management
- Distribution network optimization
- Documentation control
- Team leadership
- People management
- Client relations
- Professional communication
Certification
- OSHA 10-Hour Construction Safety and Health
- OSHA 20-Hour Safety Leadership in Action
- OSHA 30-Hour Construction Safety and Health
- Regulation VIII - Dust Control Training
- FAA Part 107 Remote Pilot Certificate
Timeline
Senior Project Engineer
SOLV Energy, LLC.
11.2024 - Current
Director of Special Accounts
BTX Global Logistics
01.2022 - 11.2024
Account Manager
State Farm
12.2020 - 01.2022
Security Supervisor
Windjammers Seafood Restaurant
07.2020 - 01.2022
Casino Accounting Operations
Foxwoods Resort and Casino
04.2019 - 07.2020
Marketing Operations
Mohegan Sun Casino And Resort
08.2018 - 03.2019
Head Food Runner
Groton Townhouse
10.2015 - 04.2018
Associate of Science - Accounting
Three Rivers Community College
No Degree - Accounting
Dominican College
High School Diploma -
New London High School