Andrew Spino
Netcong,NJ
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
12
12
years of professional experience
Work History
Sales Associate
Roff Roofing and Renovations
Hackettstown, NJ
05.2018 - 01.2024
- Worked with fellow sales team members to achieve group targets.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Contacted new and existing customers to outline benefits of products.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with customers.
- Coordinated delivery schedules with vendors for timely shipment of goods.
- Participated in trade shows, conferences, and other marketing events.
- Produced sales documents, finalized deals and filed records.
- Trained new hires to optimize profitability.
- Maintained accurate records of customer interactions and transactions.
- Developed key customer relationships to increase sales.
- Increased profitability and revenue by generating sales.
- Educated customers about products and services offered by the company.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
Assistant Store Manager
Famous Footwear
Phillipsburg, NJ
05.2016 - 08.2018
- Collaborated with other stores within the organization to coordinate promotions, events, and special projects.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Handled scheduling for store shifts to achieve adequate staffing.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Coached and developed store associates through formal and informal interactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
Delivery Driver
NAPA Auto Parts
Washington, NJ
08.2014 - 02.2016
- Navigated routes with relevant map programs and GPS systems.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Contacted customers prior to delivery to coordinate delivery times.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
Part Time Associate
Famous Footwear
Phillipsburg, NJ
07.2012 - 10.2014
- Maintained schedule of class assignments to meet deadlines.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Organized stockroom shelves according to size, color or style.
- Placed special orders or called other stores to find desired items.
Part Time Sales Associate
Schuylkill Valley Sports
Phillipsburg, NJ
09.2011 - 08.2012
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered store and merchandise questions and led customers to wanted items.
- Worked with fellow sales team members to achieve group targets.
- Maintained records related to sales for store management.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Associate of Arts -
Warren County Community College
Washington, NJ06-2014
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ06-2011
Skills
- Upselling
- Product Sales
- Payment Processing
- Customer Needs Assessment
- Sales Development
- Order Processing
- Sales Pipeline Management
- Flexible Schedule
- Money Handling
- Multi-Tasking Strength
- Store Opening and Closing
- Sales Strategies
- Time Management
- Relationship Building
- Outgoing Personality
Volunteer
- Alpha Sports Association
- Phillipsburg Sports Association
- Special Olympics
- Muscular Dystrophy
- March of Dimes
- American Legion
- American Legion Auxiliary
- Donate to local fire houses, police stations, and EMT
- Warrior Strong Inc
Accomplishments
- Member of Warren County Community College Mu Alpha Theta
- Received recognition as salesman for Roff Roofing 2 years in a row.
- On multiple occasions I was given a time based goal in which the goal was not only met, but greatly surpassed.
- While working at Famous Footwear, on numerous occasions I was recognized as top insole salesperson for our store and even was recognized as top in the region.
Timeline
Sales Associate
Roff Roofing and Renovations
05.2018 - 01.2024
Assistant Store Manager
Famous Footwear
05.2016 - 08.2018
Delivery Driver
NAPA Auto Parts
08.2014 - 02.2016
Part Time Associate
Famous Footwear
07.2012 - 10.2014
Part Time Sales Associate
Schuylkill Valley Sports
09.2011 - 08.2012
Associate of Arts -
Warren County Community College
High School Diploma -
Phillipsburg High School