Andrew Spino
Netcong,NJ
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
12
12
years of professional experience
Work History
Sales Associate
Roff Roofing and Renovations
Hackettstown, NJ
05.2018 - 01.2024
- Worked with fellow sales team members to achieve group targets.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Contacted new and existing customers to outline benefits of products.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with customers.
- Coordinated delivery schedules with vendors for timely shipment of goods.
- Participated in trade shows, conferences, and other marketing events.
- Produced sales documents, finalized deals and filed records.
- Trained new hires to optimize profitability.
- Maintained accurate records of customer interactions and transactions.
- Developed key customer relationships to increase sales.
- Increased profitability and revenue by generating sales.
- Educated customers about products and services offered by the company.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
Assistant Store Manager
Famous Footwear
Phillipsburg, NJ
05.2016 - 08.2018
- Collaborated with other stores within the organization to coordinate promotions, events, and special projects.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Handled scheduling for store shifts to achieve adequate staffing.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Coached and developed store associates through formal and informal interactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
Delivery Driver
NAPA Auto Parts
Washington, NJ
08.2014 - 02.2016
- Navigated routes with relevant map programs and GPS systems.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Contacted customers prior to delivery to coordinate delivery times.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
Part Time Associate
Famous Footwear
Phillipsburg, NJ
07.2012 - 10.2014
- Maintained schedule of class assignments to meet deadlines.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Organized stockroom shelves according to size, color or style.
- Placed special orders or called other stores to find desired items.
Part Time Sales Associate
Schuylkill Valley Sports
Phillipsburg, NJ
09.2011 - 08.2012
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered store and merchandise questions and led customers to wanted items.
- Worked with fellow sales team members to achieve group targets.
- Maintained records related to sales for store management.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Associate of Arts -
Warren County Community College
Washington, NJ06-2014
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ06-2011
Skills
- Upselling
- Product Sales
- Payment Processing
- Customer Needs Assessment
- Sales Development
- Order Processing
- Sales Pipeline Management
- Flexible Schedule
- Money Handling
- Multi-Tasking Strength
- Store Opening and Closing
- Sales Strategies
- Time Management
- Relationship Building
- Outgoing Personality
Volunteer
- Alpha Sports Association
- Phillipsburg Sports Association
- Special Olympics
- Muscular Dystrophy
- March of Dimes
- American Legion
- American Legion Auxiliary
- Donate to local fire houses, police stations, and EMT
- Warrior Strong Inc
Accomplishments
- Member of Warren County Community College Mu Alpha Theta
- Received recognition as salesman for Roff Roofing 2 years in a row.
- On multiple occasions I was given a time based goal in which the goal was not only met, but greatly surpassed.
- While working at Famous Footwear, on numerous occasions I was recognized as top insole salesperson for our store and even was recognized as top in the region.
References
References available upon request.
Timeline
Sales Associate
Roff Roofing and Renovations
05.2018 - 01.2024
Assistant Store Manager
Famous Footwear
05.2016 - 08.2018
Delivery Driver
NAPA Auto Parts
08.2014 - 02.2016
Part Time Associate
Famous Footwear
07.2012 - 10.2014
Part Time Sales Associate
Schuylkill Valley Sports
09.2011 - 08.2012
Associate of Arts -
Warren County Community College
High School Diploma -
Phillipsburg High School