Andrew Sprinkle
Harvest,AL
Summary
Over ten years of experience with communication, customer service/relations, and data entry. Broad range of skills ranging from accumulating mass amounts of information for dissemination in personalized presentations to operating in an office environment. Capable of interacting in person, over the phone/computer, and with multiple age groups.
Overview
14
14
years of professional experience
Work History
Medical Records Manager
Valley Psychiatric Associates
10.2010 - 06.2024
- Optimized workflow by implementing efficient filing systems that allowed for quicker retrieval of pertinent medical information.
- Enhanced patient privacy by establishing secure storage procedures and strict access controls for sensitive health information.
- Monitored emerging trends in medical record management and advocated for the adoption of new technologies and best practices to enhance organizational efficiency.
- Collaborated with healthcare professionals to develop and implement best practices for the maintenance of accurate and up-to-date medical records.
- Created standard operating procedures to maintain consistency in record-keeping practices throughout the organization.
- Developed policies and procedures to guide the collection, storage, and disposal of confidential health records in accordance with industry standards.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
- Filed and retrieved patient records for provider.
Medical Office Receptionist
Valley Psychiatric Associates
10.2010 - 06.2024
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Pulled charts and prepared for nurse and doctor assessment.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Aided with prescription refill requests.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for 8 providers in private practice medical facility, scheduling appointments, and handling patient inquiries.
Museum Tour Guide
Huntsville Depot, Earlyworks Family Of Museums
11.2014 - 12.2015
- Developed innovative tour routes to highlight lesser-known exhibits, attracting repeat visitors.
- Provided valuable feedback to management on visitor experiences, influencing future exhibit design and layout improvements.
- Increased visitor satisfaction through personalized tour content tailored to diverse age groups and interests.
- Conducted thorough research on exhibit content, ensuring accurate and up-to-date information was presented during tours.
- Contributed to increased visitor engagement through creative storytelling techniques that brought exhibits to life.
- Strengthened relationships with local schools and organizations by organizing collaborative events featuring museum resources.
- Fostered a positive learning environment for school group visits through interactive tours designed specifically for younger audiences.
- Enhanced visitor experience by delivering engaging and informative museum tours.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Collaborated with curators to ensure accurate information was relayed during guided tours.
- Maintained a safe and welcoming environment for guests, addressing concerns and answering questions promptly.
- Managed crowds efficiently during busy periods, ensuring all guests received an enjoyable museum experience without feeling rushed or overwhelmed.
- Guided groups of up to 30 people on scheduled tours.
- Developed engaging and informative scripts, guiding tour members through attractions.
Education
No Degree - History And Education
Freed-Hardiman University
Henderson, TNNo Degree - History And Political Science
Athens State University
Athens, ALSkills
- Record preparation
- Front Desk Operations
- HIPAA Compliance
- Understanding of medical terminology
- Exceptional communication
- Presentation Skills
- Guest Relations
- Historical Research
- Fee Collection
Additional Information
I am a Licensed Notary.
Timeline
Museum Tour Guide
Huntsville Depot, Earlyworks Family Of Museums
11.2014 - 12.2015
Medical Records Manager
Valley Psychiatric Associates
10.2010 - 06.2024
Medical Office Receptionist
Valley Psychiatric Associates
10.2010 - 06.2024
No Degree - History And Education
Freed-Hardiman University
No Degree - History And Political Science
Athens State University
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