Andrew Stadnick
Summary
Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strive to be a exceptionally organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Director of Operations / Chief of Staff
LSI - Life Science Intelligence
01.2023 - Current
- Led change management efforts to successfully implement new technologies and systems across the organization.
- Managed cross-functional teams for maximum efficiency and collaboration.
- Collaborated with senior leaders to develop long-term strategic plans for the organization''s success.
- Enhanced interdepartmental coordination by organizing regular cross-functional meetings, improving communication channels between teams.
- Revamped reporting structures to provide more accurate insight into departmental performance metrics.
- Reduced costs while maintaining quality through effective resource allocation and budget management.
- Boosted revenue growth with strategic business development initiatives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Defined, implemented, and revised operational policies and guidelines.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Director of Operations
Trusted Tech Team
04.2022 - 02.2023
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Senior Director of Operations
Interconnexia USA
10.2018 - 04.2022
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Submitted daily reports to management outlining calls made, queries received and issues resolved and uploaded KPI reports into Service Cloud system.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
- Managed team of 50+ employees, overseeing hiring, training, and professional growth of employees
Product Marketing Manager
Ashley Furniture Industries, Inc
05.2018 - 10.2018
- Communicated value and position to sales team and developed tools to support selling process.
- Planned new product external launch and release while managing cross-functional implementation of plan.
- Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
- Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
- Developed and executed go-to-market plans and facilitated internal organizational readiness.
- Developed strategy and managed market communications that drove product demand up 30%.
- Contributed to planning and production of industry events, advertising, direct mail, telemarketing, and sales collaterals.
- Collaborated with marketing department to define positioning and messaging, and plan market launch, public relations, and lead generation campaigns.
- Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
Logistics Coordinator
South Coast Logistics
12.2017 - 05.2018
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department for over 200 customer accounts.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Associate of Arts - General Studies
Golden West College
Huntington Beach, CA05.2022
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.2006
Skills
- Payment management
- Issue escalation
- Documentation and notes
- Online chat and email
- Marketing
- Business administration
- Database administration
- Staff Management
- Workflow planning
- Policy and procedure modification
- Business Development
- Staff training/development
- Client account management
- Conflict Resolution
Accomplishments
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
- Supervised team of over 50 staff members.
- Used Microsoft Excel to develop multiple different reports used daily.
- Achieved better customer service by introducing Vonage dashboards for customer calling tasks.
- Achieved regularly increasing call numbers by completing customer inquiries with accuracy and efficiency.
Timeline
Senior Director of Operations / Chief of Staff
LSI - Life Science Intelligence
01.2023 - Current
Director of Operations
Trusted Tech Team
04.2022 - 02.2023
Senior Director of Operations
Interconnexia USA
10.2018 - 04.2022
Product Marketing Manager
Ashley Furniture Industries, Inc
05.2018 - 10.2018
Logistics Coordinator
South Coast Logistics
12.2017 - 05.2018
Associate of Arts - General Studies
Golden West College
High School Diploma -
Fountain Valley High School