Andrew Stake
Shippensburg
Summary
Diligent Software Engineering Graduate familiar with helping create detailed application code and designs. Experience with collaboration with other developers to draft and test programs for in-field rollout. Deep knowledge of C, Java, and Git development environments to standardize and customize deployments. Experienced in IT support, troubleshooting, and setup of computers, servers, and mobile devices, as well as providing network and software support to users.
Overview
8
8
years of professional experience
Work History
Tech Advocate
MarketSource
07.2022 - Current
- Enhanced user experience with thorough troubleshooting and resolution of mobile device hardware and software problems.
- Provide swift phone activation services and resolve issues by working directly with major cellphone carriers.
- Resolved customer issues promptly, ensuring repeat business and positive word-of-mouth referrals.
- Boosted customer satisfaction by providing knowledgeable product recommendations and personalized assistance.
- Achieved sales targets consistently by building rapport with customers and understanding their needs.
- Participated in ongoing training sessions to stay current on industry trends and emerging technologies.
Electronics Team Member
Target
11.2015 - 07.2022
- Provide customer service by greeting and assisting guests, and responding to inquiries and complaints.
- Compute sales prices, total purchases, and process transactions.
- Maintain up-to-date knowledge of current electronic goods to advise guests on purchases.
- Demonstrate use or operations of all electronic items; cameras, TVs, laptops, etc.
- Assist guests with troubleshooting their devices or other electronic items.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each on company policies and workplace practices.
- Assist in asset protection and theft prevention.
Education
Bachelor of Science - Software Engineering
Shippensburg University of Pennsylvania
Shippensburg, PA05.2020
Skills
- Programming (Java, C, C, Assembly, SQL, NoSQL)
- Database programming
- Remote Development
- Testing and maintenance
- Engineering standards
- Software Engineering design patterns
- Agile software development
- Test Driven Development
- Process improvement
- Team building
- Technical writing
- Network Troubleshooting
- Software Installation
- Help Desk Support
- Customer Service
- Systems Analysis
Software Engineering Projects
- Bachelor's Thesis - Evaluation of MAPF Algorithms : Implemented and performed testing on multiple multi-agent pathfinding algorithms to compare accuracy and efficiency of quick and simple algorithms against complex and detailed algorithms.
- Worked both in person and remotely with a senior, agile development team on Shippensburg University's Introductory Freshman MMO game.
- Planning for, building, and maintaining an SQL database handling over 1 million entries.
- Performed continued analysis on stream data using Big Data fundamentals.
- Designed and programmed a simple video game in one semester.
Timeline
Tech Advocate
MarketSource
07.2022 - Current
Electronics Team Member
Target
11.2015 - 07.2022
Bachelor of Science - Software Engineering
Shippensburg University of Pennsylvania